Freemans Grattan Holdings (FGH)

Job Title: UX Designer
Employer: Freemans Grattan Holdings (FGH)
Location: Bradford, West Yorkshire
Salary: Competitive
Contract Type: Fixed Term / Full-Time

Application Closing Date: 30th April 2024

We’re offering an exciting opportunity for UX Designers to play a pivotal role in shaping the user experience of our customer-facing websites. Your role will involve crafting solutions that enhance user journeys for optimal effectiveness, efficiency, and enjoyment, all while staying aligned with our core business objectives.

Working with the UX team to develop the UX strategy, identify & address potential pain points and guarantee that every aspect of the product user experience is guided by a user-centric approach.

This position combines elements of both remote and office work, with a schedule of 2 days per week at our Bradford office and 3 days of remote work from home.

You have the flexibility to choose your working hours, starting anytime between 8 – 10am and working for 7.5 hours each day.

Investigate – Investigate and explore user problems, carrying out through discovering with the intent defining a usable, appropriate and valuable solution

Design – Create meaningful UX deliverables such as storyboards, wireframes, user flows, interaction models, journey flows, conceptual designs, and presentations that help teams understand user intent and what to build.

Deliver – Create and deliver UX solutions that measurably improve the core workflows of our target users

Better Understand Users – Conduct qualitative and quantitative user research to develop user empathy and better understand intent, motivation and behaviour

Collaborate – Work closely with a team of stakeholders, strategists, analysts, developers, and designers to guide UX design from start to finish of a project.

  • Design and deliver user experience solutions for all FGH products, using a thorough discovery process
  • Solve problems experienced by the user with a focus on business and user outcomes
  • Solve interaction design problems using analytical, usability testing and internal/external research.
  • Use storyboards, wireframes, user flows, interaction models, journey flows, mental models and conceptual designs to better understand the end user.
  • Work with Product Designers to develop FGH Design Language and Design System
  • Carry out heuristic reviews to identify user issues and inform research studies
  • Design and create working prototypes in tools such as Figma, for the purposes of user research or to help illustrate design and interaction ideas
  • Support the creation of a common FGH Design Language, constantly evaluating and improving fit for both user and business requirements
  • Conduct both qualitative and quantitative research to better understand users
  • Support CRO activities across all brands by offering advice, guidance and UI design services
  • Prototype concepts using a variety of methods (both analogue and digital) and use it to inform projects.
  • Maintain an awareness of general trends across e-commerce and maintain a deep understanding of User Experience tools and techniques in a touch first environment.
  • Mentor and coach less experienced colleagues to enhance their skills and capabilities, ensuring the use of departmental standards and best practice.


  • Minimum of three years of directly related experience (UX designer or similar)
  • A degree in design, human-computer interaction, cognitive science, human factors or related UX field
  • Ability to work under pressure on Multiple projects, managing time and resources.
  • Working in cross functional teams with all areas of the business.
  • Good knowledge of Excel, Word, PowerPoint
  • Significant expertise in reviewing existing systems and processes to identify UX issues and develop UX recommendations
  • Proven ability to empathise with users, user needs and mental models
  • Familiarity with UX trends, methodologies
  • Strong skills in UX tools such as Figma, and Photoshop
  • Strong understanding of UX techniques such as personas, red route analysis, user mental modelling
  • Exposure to designing, planning and facilitating user research
  • Experience in understanding outputs from user and stakeholder research, as well as ability to analyse data. Including an ability to synthesize understanding of analysis and user insight to shape UX design deliverables and outcomes
  • Experience of working with data and data analysts to identify new opportunities of improvement
  • Demonstrated understanding of the constraints placed on UX by specific technologies.
  • Knowledge of front-end technologies and frameworks (HTML, CSS, JavaScript)
  • Experience with project estimation
  • Ability to work independently as well in a highly collaborative, team-based environment
  • Serious passion for user-centred design, service design and demonstrated knowledge of information architecture, usability, accessibility, interaction design
  • Understanding of commercial retail business
  • Experience of working with data and data analysts to identify new opportunities of improvement.
  • Demonstrated expert experience in defining, planning and delivering experience projects
  • Strong communication skills and the ability to present and sell ideas to various audiences (technical and non-technical)
  • High level of drive and motivation
  • Knowledge of emerging technologies
  • Exceptional Eye for detail
  • Competitor knowledge and understanding
  • Ability to work under pressure to tight deadlines with high levels of accuracy.
  • Exceptional Customer Focus
  • Able to investigate analyse and interpret customer information and act according to business rules.
  • Understanding and knowledge of FCA Reg requirements.
  • Can work individually or part of a team.
  • Ability to commute to Bradford city centre

Our staff enjoy competitive benefits including staff discount, generous annual leave, healthcare cash plan together with a vibrant, colourful, creative and flexible working atmosphere. With our competitive benefits, and supportive teams our staff enjoy helping us on our mission and benefit greatly from the challenges that come with working for a successful retailer.

Freemans Grattan Holdings (FGH) is based in West Yorkshire and is part of the OTTO Group – one of the world’s largest online retailers.

Home to familiar brands such as Freemans, Grattan and Kaleidoscope, we have over 100 years of experience.

We’re on a mission to help our customers live their best lives through a choice of quality basics, the brands they love and credible exclusive product supported by easy and rewarding ways to pay.

We offer excellent service and delivery seven days a week, with so much going for us – why not be part of the story.

We have over 600 UK employees working for us in various functions, including Marketing and Creative, Customer Experience, Warehousing and Logistics, Financial Services, Transformation, Buying and Merchandising, IT and Support Services.

Our values of Resilience, Empathy, Ambition, Commitment, and Honesty underpin our vibrant and dynamic culture.

We’re heading for some exciting and challenging places, so why not join us and be part of our vision to create a modern, digital retailer with powerful customer brands, exciting product and compelling financial services.

For more information or to apply for this vacancy please click here

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