Overview: User Support Engineer job vacancy in Not Specified recruiting now
Location: Not Specified, United Kingdom
Employment Type: Permanent
You will be asked to work either 08:00-17:00 or 09:15-18:15 and will be given your shift in advance)
Purpose and Scope of Position:
This is an ideal role for an articulate IT Support professional or IT Graduate equivalent looking to develop their career with a successful and innovative company. The successful candidate will benefit from excellent career development.
This role focuses on investigating and resolving technical issues on Windows PC s and Apple Macs as well as looking after networked printers and responding to common user application issues. The bulk of your work will be providing remote support from our Brentford office but you may also be expected to on occasion visit client sites or one of our datacentre locations to carry out support or assist with project work.
Providing user support and administering client infrastructure
Resolving and logging a variety of server, and networking issues in a first line support and helpdesk capacity
Windows User Support / Microsoft Office User Support
Support Mobile Devices for email (iOS, Android, Blackberry)
Managing Network Printers
Backup monitoring on client systems
Remote Desktop/Laptop Rebuild (Predominantly Dell)
Basic Mac Support
Liaising directly with customers via telephone and email to ensure that service levels are maintained via a managed service approach
Providing clear solutions with a quality approach to customer care
Running routine/daily checks on client systems to ensure stability, e.g. backup checks
Carrying out any other reasonable tasks requested by the management
We are looking for a candidate who is positive, approachable and demonstrates strong interpersonal skills. You will be able to prioritise and be methodical in your approach to specific tasks and admin. You should enjoy problem solving and take pride in swiftly and accurately diagnosing and resolving issues, providing patient and timely support to Clients users.
You should also demonstrate:
Strong attention to detail and appreciation of its importance in all you do
An enthusiasm for new technology and a drive to provide IT support and solutions to meet our clients requirements
A willingness to learn about the broad spectrum of technical Support and IT infrastructure design, installation and support
Some experience in supporting and installing hardware and software
Desirable but not essential:
Working knowledge of Windows Server 2008/2012
An understanding of popular small business software
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