Trainee Customer Service Sales Advisor – Building/DIY sector job vacancy

Confidential

Overview: Trainee Customer Service Sales Advisor – Building/DIY sector job vacancy in London recruiting now

Ref: 216899308
Employer: Confidential
Location: London, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

Trainee Customer Service Sales Advisor – Building/DIY sector!!

Wimbledon

£23,000 – £30,000

Full Time Permanent

Mon-Fri 9-5

Do you have experience of working within the Building/DIY stores sectors, looking for the next step?

We are currently recruiting for a family run leading retail company in the heart of Wimbledon. The successful candidate will be working within a small intricate dedicated team, who offer fantastic customer service to all clients and customers. You will ideally have some experience within a sales-based role. Both face to face, via the telephone and email.

Key Responsibilities Trainee Customer Service Sales Advisor:

* Based in the office and at times in Trade Sales, which will be face to face

* Full training on all products in the first 3 months

* Handling inbound customer service calls and e-mails

* Managing and inputting data onto the external system

* Processing orders and returns requests

* Reviewing orders

* Following up outstanding orders

* Compiling weekly reports

* Liaising with suppliers regarding stock and lead times

* Resolving problems and complaints in a timely manner

* Liaising with both internal and external teams

* Processing orders generated from web links and phone orders

* Making quick decisions on information provided by customers

* Maintaining a positive and professional attitude

Experience/ Requirements for the Trainee Customer Service Sales Advisor:

* Confident

* Professional

* Excellent telephone manner

* Good communication skills

* Self-motivated

* Competitive

* Energetic and enthusiastic

* Used to fast-paced environments

* Ability to work under pressure

* Passionate and focused

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role

 

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