Trainee Customer Account Manager job vacancy

Confidential

Overview: Trainee Customer Account Manager job vacancy in Gloucestershire recruiting now

Ref: 216849601
Employer: Confidential
Location: Gloucestershire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

We here at Siamo Recruitment are working alongside a market leading client within their industry keen to onboard a growing and ambitious Trainee Customer Account Manager to join their operations department. This is not a sales based role.

You’ll be the face of the business dealing with existing customers supplying them with the highest levels of service as part of a dynamic and highly rewarding company. This role will provide you with an in-depth training program aligning perfectly with personal and professional development.

This role will be focused on set projects and tasks providing customer with query resolutions and aftersales care.

Why join our client:

33 days holiday including bank holidays

3 days in office and 2 from home

Working hours of 09:00am – 17:00pm

Joining a continually developing and growing business passionate on developing their staff

Excellent career opportunities

As a Trainee Customer Account Manager you role will have the following duties:

Management of incoming customer support requests providing them with an exceptional customer experience

Ensuring that all call schedules are maintained and completed

Taking ownership of key customers and channel partners

Recording and tracking of customer changes and orders

Obtaining and collating customer information

Recording all internal comms on their CRM systems

Working closely with the Customer Support Manager and projects

Processing customer reports ahead of renewals

The ideal candidate for this role will have the following professional exposure and attributes:

Previous customer service experience is essential

Experienced in working to deadlines and KPI’s

A hunger to develop their career

A confident and professional communicator with the ability to converse with all levels

Good organization skills

Committed to continual growth and service improvement

Full UK Driving License due to rural location

 

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