Third Line Service Desk Analyst | Clear IT Recruitment

Clear IT Recruitment

Job Title: Third Line Service Desk Analyst
Employer: Clear IT Recruitment
Location: London, United Kingdom
Employment Type: Permanent
Reference Number: 23643_221440024


Job Details:

Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office.

There will be paid for travel with frequent visits to their services on average 2-3 days per week.

As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for:
150 PCs and laptops many not office based.
Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man.
Support other service users across a range of mobile devices including Chromebooks and phones

Key aspects of the Role:

Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging.
Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce.
Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues.
Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment.
Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies
To manage Internet Service Providers and inter-site connections
To react to system alerts and trouble shoot, act upon or escalate as appropriate.
To lead the roll-out of new applications, testing and evaluating new applications.
To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc.
To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time.

Applicants experience:

Proven experience in a similar role leveraging 365 and Entra technologies.
Experience working to SLAs.
In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory.
Knowledgeable in network and server administration and support.
Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required.
Full UK driving licence

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.




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