Tele Researcher | Brook Street

Job Title: Tele Researcher
Employer: Brook Street
Location: Tyne And Wear, United Kingdom
Salary:
Employment Type: Temporary
Reference Number: 220525323

Job Details:

Brook Street are looking for temporary tele researchers for our client to start at the end of November to cover the busy Christmas period.

We expect you to be professional and have a great work-ethic. This includes always turning up on time and being ready to start work and performing your role to the best of your abilities.
We want you to ask for help and ask any questions whenever you need and to take advice and tips off our more experienced tele-researchers or your Line Manager.
During this week, you should be developing your knowledge of our multiple surveys, perfecting the quality of your calls, and working towards targets as outlined by your Line Manager.

The target expected is to achieve and maintain 9-12 surveys per hour.
Expectation is to work towards always achieving and exceeding these targets.
Your line manager will schedule a monthly meeting to discuss any issues, improvements, and to give a general review of performance to help develop you.
Strive to always meet the highest quality standards for every survey.
Engage in all training and be proactively seek out further training opportunities.
Represent our clients in a professional, respecting manner on every phone call.
Duration between Dials should be kept to a minimum to ensure KPI’s are achieved.

This role will be full time with a 4 day working week on a rota basis!

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