Technical Support Engineer job vacancy

Confidential

  • Permanent

Overview: Technical Support Engineer job vacancy in Dublin recruiting now

Ref: 217363538
Employer: Confidential
Location: Dublin, Ireland
Salary:
Employment Type: Permanent

Job Details:

Technical Support Engineer Kontex are searching for an enthusiastic and motivated Technical Support Engineer to join our expanding team. About Us Kontex Security Ltd. is a visionary technology services firm who prides itself on fostering talent and leadership which enables us to be the leading supplier of technologies and services to organisations around the world. Our mission is to be the partner of choice for leading organisations as they protect their resources. Kontex hires talented, motivated and curious team members. We invest in high-quality training, support, challenge our team members and strive to deliver consistent excellence to our clients. We pride ourselves staying at the forefront of emerging threats and technologies and partnering with the most appropriate technology partners. We are committed to long-term success for our clients, only choosing the right path rather than the easy one. We act ethically with fairness, transparency, consideration and above all flexibility of approach.
Why Join Us A Kontex Security Technical Support Engineer will become a valued member of our team treating other staff members and clients with respect and integrity. During your employment at Kontex, you will learn skills to develop your technical expertise and have the opportunity to work across a broad range of technical disciplines with the backing of a cohesive team. At Kontex we foster employees passions and encourage creativity and development. We encourage all employees to develop their ideas and achieve their growth potential. You will have the opportunity to work with a variety of Fortune 500 clients and large enterprises.
The Position We are seeking to appoint a Technical Support Engineer to our team. The candidate will diagnose and troubleshoot software and hardware problems and assist our clients in the installation of applications and programs, resolve network issues, configuring operating systems and using remote desktop connections to provide immediate support. Kontex will support you and encourage your growth and development to identify further potential and expertise in the cybersecurity field. We are looking for motivated individuals with previous Technical Support / consulting experience. You will be required to work on-site/ via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.
Requirements The ideal candidate should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. To be qualified for this role, you should hold a qualification in a relevant field, like Computer Science, Technical Support or Software Engineering. Microsoft administrative certification is a plus. 2 years + experience in roles, delivering advice or technical solutions to stakeholders in large organisations, with the following responsibilities:
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Ability to solve complex hardware and software issues.
Excellent interpersonal skills.
The ability to take ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritise and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain relationships with clients Salary
Competitive salary package based on experience

 

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