Technical Support Engineer – Automated Information Systems | People Source Consulting

People Source Consulting

Job Title: Technical Support Engineer – Automated Information Systems
Employer: People Source Consulting
Location: London, United Kingdom
Salary:
Employment Type: Contract
Reference Number: 221393125

 

Job Details:

Technical Support Engineer – Automated Information Systems

Location: Northwood, GB

Contract Type: Full-time, On-site

Duration: Initial 7-month contract (Extension Likely)

Pay: 50 – 60 per hour (Dependent on Experience)

Overview:

Join a dynamic team as a Technical Support Engineer, providing essential support for Automated Information Systems (AIS). Under the direction of the AIS Core Section Head, you will play a crucial role in resolving technical issues and maintaining system functionality.

Key Responsibilities:

  • Provide enterprise-level support to resolve technical issues, primarily through the IT Service Management (ITSM) ticketing system.
  • Coordinate incident resolution in alignment with Service Level Agreements (SLAs) and allocate resources efficiently.
  • Perform day-to-day System Administration (SA) of hardware and software, including MS Windows Server and locally installed applications.
  • Assist with AIS Core Release Management, operational documentation, and disaster recovery planning.
  • Collaborate with stakeholders to develop technical input for project planning and troubleshooting strategies.

Duties & Role:

  • Maintain technical documentation and ensure Configuration Control data accuracy.
  • Provide guidance to subordinate technicians and offer technical assistance to other staff.
  • Contribute to the operation and maintenance of Audio, Video, and related systems.
  • Stay informed about technological developments relevant to the role.

Skills, Knowledge & Experience:

  • Vocational training or secondary education with 3-5 years of relevant experience.
  • Proficiency in System Administration, MS Windows Server, Active Directory, and MS Exchange Server.
  • Strong troubleshooting skills and practical experience in diagnosing network issues.
  • Familiarity with system software installation, maintenance, and updates.
  • Ability to investigate and coordinate the resolution of service problems effectively.

Requirements:

  • NATO Secret Clearance or Equivalent required prior to commencing work.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

 

NOTE TO JOB SEEKERS

Apply for this Technical Support Engineer – Automated Information Systems job vacancy via Bubble Jobs today.  You can find other jobs like this Technical Support Engineer – Automated Information Systems job vacancy in London with our simple job search feature. As well as advertising vacancies like this Technical Support Engineer – Automated Information Systems job vacancy, Bubble Jobs specialises in advertising web jobs, digital jobs, tech jobs and other specialist jobs for a wide range of employers and recruiters. If you’re looking for career advice or job searching tips, then make sure you check out our blog which is updated regularly with useful advice and resources.  Don’t forget to follow us on Twitter to get the latest job updates and addition career related news and posts. Thanks for using Bubble Jobs and good luck with your job search.

Skip to content