Technical Support Analyst | Reed

Job Title: Technical Support Analyst
Employer: Reed
Location: Norfolk, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 039cf797-3b05-4e25-9937-0b4017b94a20

Job Details:

Job: Service Desk AnalystLocation: NorwichSalary: £20,000 – £25,000

Reed is excited to present an exceptional career opportunity as a Service Desk Technical Support Analyst with a prominent provider of independent financial data. Our client is a leader in the industry, offering a dynamic and collaborative work environment.

As a Service Desk Technical Support Analyst, you will play a vital role in maintaining the efficiency of the IT department and serving as the initial point of contact for internal and external customers. Exceptional customer service skills are paramount to elevate our service levels, combined with the ability to troubleshoot issues logically and analytically. This role emphasizes effective communication at all organisational levels, along with a proactive approach to issue resolution.

Key Responsibilities:

• Ensure the Service Desk SLAs for call response times is met at all time.• Promptly assess and assign requests to the appropriate department, logging resolutions as needed.• Uphold quality standards and ensure the timely resolution of issues, meeting service desk response time targets.• Maintain a comprehensive understanding of Moneyfacts Product lines, internally and externally.• Administer and support backup solutions, including offsite retention.• Maintain and support hardware and third-party software per agreements.• Be part of the on-call support team for exceptional/urgent out-of-hours work.

Essential Skills & Experience:

• Previous experience in a similar role and a strong passion for IT and a desire to learn.• Exceptional troubleshooting skills using logical analysis.• Attention to detail, commitment to quality, and a dedication to exceptional customer service.• Comfortable working under pressure and meeting deadlines while upholding quality.• A genuine interest in technology and a commitment to staying updated on the latest developments.• Willingness to perform out-of-hours maintenance as required.

Company Software Expertise:

• Windows 10/11• Windows Server 2016 / 2019 / 2022• VMWare vSphere• VMWare Horizon• Commvault• Jira/Confluence

If you are passionate about IT and eager to contribute to a high-performing team, we encourage you to APPLY NOW for this exciting Service Desk Technical Support Analyst role.

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