Technical Support Advisor job vacancy

Confidential

Overview: Technical Support Advisor job vacancy in Lancashire recruiting now

Ref: 216895797
Employer: Confidential
Location: Lancashire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

Technical Support Advisor

Are you technically minded or have an interest in anything Electrical Based or the EV (Electric Vehicle) industry?

Does solving problems, delivering a five-star service and working with a leading company excite you?

An exciting opportunity has come up for a Technical Support Advisor to join a mega high-growth company in the EV (Electric Vehicle) industry, who have already experience 2000% growth!

Here’s some of the good stuff early:

*This company have already experienced 2000% growth and are just scratching the surface of their industry
*They are backed by a bigger ‘family owned’ group who have been operating for over 30 years and have a large market share
*Brand new flagship site opening 2022 which you will be a part of
*A leading product in the Electric Vehicle (EV) industry, guaranteeing growth in the coming years
*Current employees have fantastic longevity from 7 years to 20+ years with the business
*A genuine down-to-earth culture with real opportunities to progress

As a Technical Support Advisor you will be responsible for:

*Receive & resolve technical telephone calls from installing contractors
*Assist with specification/compatibility questions from internal technical sales staff & installing contractors
*Visit site to assist installing contractors and/or Regional Sales Managers upon request from management
*Assist with product development
*Assisting in production of “How to” type YouTube videos
*Assisting Regional Sales Managers with customer trade shows
*Any other relevant duties as notified by management

What we’re looking for in the ideal Technical Support Advisor:

*Excellent standard of customer care with a confident telephone manner
*Competence in numeracy and grammar
*Excellent organization and multi-tasking skills
*High level of accuracy
*Adaptability
*A self-motivated individual willing & capable to learn
*Works well within a team
*Professional, friendly with a positive attitude
*Good time keeping
*Speaks fluent English

This role would suite someone who is technically minded who has an interest for the likes of CCTV/security/lighting equipment and or Fire Systems and more recently Electric Vehicle or EV Charging Systems.

Working Hours:

Monday – Friday
08:30 – 17:30
OR
08:00 – 17:00

What you’ll get in return:

A basic salary up to £25,000 DOE
On-Site Parking
Fantastic Working Culture
No Weekends

 

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