Overview: Solutions Manager job vacancy in Not Specified recruiting now
Location: Not Specified, United Kingdom
Employment Type: Permanent
Role: Solutions Manager
Location: Home Based
Term: Full time, permanent
Operational Hours: Rotational shift pattern
The role of the Solutions Manager will be involved in leading and managing the solution design for BPO opportunities, including, but not exclusively, customer service, technical support, sales and back-office services – and how value-add may be effectively integrated into these solutions.
This role will add value to client organisations throughout the sales process, ensuring effective transition to the implementation team.
In addition to providing world class solutions, this role also includes aspects of sales, commercial and contractual support.
Accountabilities & Deliverables of a Solutions Manager
Development of world class customised service solutions in conjunction with Operational, Technical, Finance, Legal and Implementation teams.
Work with Market leaders, EXP+ Sales, Win teams, Bid Management to develop winning solutions that integrate people, processes, IT and digital solutions.
Contribute to high-class responses to formal RFI’s/RFP’s/RFQ’s (Requests for Information / Proposal / Quotation) and other company sales collateral.
Provide leadership of Win Teams to ensure high quality, added value and winning solutions, alignment with timeframes and output expectations.
Evaluate and analyse client requirements and provide innovative detailed solutions to meet the required needs.
Evaluation and analysis of client objectives and requirements; collaboration with Sales and Account Management team in evaluating multi-geography strategic and operational solutions and commercial approach.
Identification of internal and client risks and on-going risk management of the solution through to the implementation handover.
Participation in client presentations, site visits and the due diligence processes at client sites.
Gather information from a range of sources ( internet, industry magazines, competitor profiling, etc.) for inclusion in sales documents
Develop and maintain knowledge of certain industry verticals and contact centre technology benefits.
Take personal responsibility to understand and comply with all company and client security requirements and policies.
Guarantee alignment of solutions provided with markets and company strategy.
What does a successful Solutions Manager look like
Ability to produce world-class sales proposals.
Ability to present information in a clear and comprehensible manner.
Creativity and innovation.
Ability to work under pressure.
Energetic and self-motivated, with a keen desire to make a difference.
Good communicator (both verbally and in writing), able to build strong working relationships.
Please apply online for an immediate interview for the role as a Solutions Manager!
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database
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