Service Support Administrator job vacancy

Manpower

Overview: Service Support Administrator job vacancy in Lancashire recruiting now

Ref: a01606d4-4b7d-4679-95d5-3884d2dc8420
Employer: Manpower
Location: Lancashire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

An opportunity has arisen for a Service Support Administrator to join our client based in Didsbury (M20). This is a temporary role for 6 months working 37.5 hrs per week, Monday to Friday 8.00am – 4.00pm paying £11.50 per hour.

The Service Support Administrator will support operations excellence within assigned territory customer group. You will be responsible for driving all aspects of field activities including operational, administrative & financial tasks working closely with Service Operation Leaders and Field Service Mangers. You will provide strategic day to day operations, personnel, finance & logistical support ensuring they develop best practices & standard tools to improve operational efficiency specific to the countries they support.

Responsibilities

  • Drive their safety culture through demonstrated understanding, commitmentand action supporting the organisation’s safety and environmental requirements/regulations
  • Build a strong network across the local/global HPS business teams to ensure customerdelivery satisfaction.
  • Ensure Service Management System and ERP system integrity such as correct accountteam assignment in SFDC ensuring work orders are carefully managed
  • Coordinate with the Back Office to review and correct Customer asset, account team, andcontract information in SalesForce or other software applications.
  • Manage the preparation and ongoing maintenance of Customer site portals as required.
  • Contribute to accurate forecasting for all financial aspects of LSS contracts, spot and parts
  • Where Spot Coordination support is required, ensure the financial health of allagreements and spot activities, and ensure they are invoiced per the agreed schedule,milestones and with all collectibles on time
  • Ensure Spot and Parts ISC orders are managed to meet customer and delivery
  • Lead and coordinate complex Field Service activities, including personnel, spare parts,costs, and time
  • Translation support to all internal & external customers where required.Engineering SupportFor All
  • Provide Field Service Engineers Support on Administration Issues
  • Support with Mission & Employment Visa Requests (Submission, verification, handover toPRO, update requestor)
  • Organizing HSE courses for site engineers
  • P3 radiation badges /other related tasks
  • Indirect Procurement – PPE, Facilities, intercompany orders
  • Assisting in TPC Creations / Software Orders / Licencing
  • Supporting with WEEE documentation submission and compliance
  • Goods inwards / outward support
  • Customer part repair / exchange coordination
  • Trade Compliance – paperwork preparation and approvals
  • Creating delivery notes
  • Point of contact for clearance related issues
  • Country specific logistical support
  • Supporting Cash Collections (C2C)
  • Professional Services Withholding Tax support
  • Support vendor invoice issues
  • Issuing of Bank Guarantees
  • Submission & collection of tender documents, BGs, Cheques. Etc (Oman)
  • COTA payment requests
  • Facilities support
  • Organise events, workshops & customer meetings
  • Business analysis on request

 

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