Service Desk Analyst – MS Office 365, Active Directory, Windows 10 job vacancy

Confidential

Overview: Service Desk Analyst – MS Office 365, Active Directory, Windows 10 job vacancy in Not Specified recruiting now

Ref: 214843503
Employer: Confidential
Location: Not Specified, United Kingdom
Salary:
Employment Type: Contract

Job Details:

Service Desk Analyst – MS Office 365, Active Directory, Windows 10
Contract – 6 Months (Renewable)
£140 per Day
West London Offices
One of the world s leading on-line retail operations is seeking a Service Desk Analyst to join an existing team supporting the in-house technology operation which works to give end-user customers and brand partners the best possible experience across content and commerce
The Service Desk Analyst will work alongside other Enterprise Technology Services teams to support the staff ensuring that, credentials required, incidents and requests raised are resolved efficiently and within SLA so that they can be productive in their day to day activities and develop the business. The analyst will benefit from training and support on company processes.
Main Tasks and Key Responsibilities:
Service Desk Analyst
Provide a single point of contact for Service Desk
Record, own, escalate and resolve/monitor incident and service requests tickets throughout their lifecycle using the service management tool provided
Troubleshoot, investigate and action tickets in line with SLA
Communicate in a professional manner at all times
Promote IT good practice throughout the business
Create user accounts, process role changes and leavers, following the established processes
Maintain system security (ensure correct security procedures are adhered to at all times)
Work effectively as part of a team
Work unsupervised to maintain the on-going demands of the business
Develop and maintain documentation, knowledge base content and user guides where necessary
Document all work, ensuring measures are in place to allow others to pick up support work where necessary
Take part in Major Incident Management where applicable in line with organisational processes
Lead by example ensuring a consistent level of performance against management targets.
Essential Skills and Experience Required:
Service Desk Analyst
Strong administrative and organisational skills
Strong with the MS Office 365 suite (Sharepoint, MS Excel, etc.)
Good experience with Active Directory
Experienced troubleshooting Windows 10
Strong Process Management Skills
Strong Communication skills both written and spoken
ITIL qualification desirable (not essential)
ServiceNow desirable (not essential)
Key Words:
Service Desk Analyst, Aanlysis, SLA, ITIL, ServiceNow, Active Directory, AD, Windows 10, Office 365, O365, Incident, Process, Change, Support, Tickets, Service Management

 

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