Overview: Service Desk Analyst job vacancy in Cheshire recruiting now
Employer: Hays Specialist Recruitment
Location: Cheshire, United Kingdom
Employment Type: Permanent
Service Desk Analyst – World Class Energy company – Warrington/Hybrid to £23,000 + Bonus + On Call!
Prestigious opportunity for a Service Desk Analyst with a World Class Energy organisation expanding into Europe! Based in Warrington with hybrid working, this a fantastic time to join our success story.
As one of our Service Desk Analysts you will be responsible for:-
- 1st Line Support Analyst working in our Warrington based IT team
- Acting as on-site front line support for business users and visitors
- Ensuring that every contact is logged, resolved or escalated to the appropriate team for resolution
- Log, manage and resolve tasks allocated by the IT Helpdesk
- Working to agreed timescales and internal Service Level Agreements
- Communication to users keeping informed of task progress including closure of raised tickets
If you possess a combination of some of the following skills, then LETS TALK!
- A good technical understanding of computers, networks and communication systems
- PC and network fault-finding skills
- Knowledge of Windows 10
- Excellent MS Office skills
- Superb communication skills
- Good telephone manner
- Patience and understanding when communicating with users
- Time Management skills
- Willingness to help and train others
In return you will be rewarded with ongoing career development and training in an enviable team environment.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
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