Service Desk Analyst job vacancy

Eclipse I.T. Recruitment

Overview: Service Desk Analyst job vacancy in Northamptonshire recruiting now

Employer: Eclipse I.T. Recruitment
Location: Northamptonshire, United Kingdom
Employment Type: Permanent

Job Details:

Our clients are looking for a Service Desk Analyst to join their team.

Responsibilities and Duties

  • Limited Hardware Repairs and upgrades (Phones, Printers, PC’s, etc)
  • Provide remote & on-site hardware and software support for the business users
  • Installation and upgrades of software such as MS Office packages, ERP & Anti-Virus suites
  • Logging, processing and updating, tickets via our ticket logging system and liaison with users
  • Liaising with suppliers, placing orders & taking deliveries
  • Liaising with 3rd party support providers
  • Set up and configuration of desktop and laptop computers, printers and mobile devices
  • Maintain accurate records of IT assets (deployment, disposal etc)
  • Equipment roll out, moves and disposal

The Ideal Candidate:-

  • Has experience in a 1st Line IT Support environment
  • Has experience working with Microsoft software – Office apps, 365 and SharePoint
  • Excellent communication Skills both orally and in writing
  • Maintains a strong customer focus at all times. Builds good relationships with our users/customers – fundamental to the delivery of our services
  • Has good organisational Skills. Able to manage and prioritise own workload and to work to team and project deadlines
  • Teamwork and Cooperation – The ability to work flexibly in a team and contribute to a supportive work environment
  • Adaptability and Flexibility – working in a fluid, fast-paced and demanding environment. These skills are vital to responding to situations in the workplace
  • Will demonstrate initiative and anticipate needs
  • Driving License Required



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