Service Designer – Business and Commercial Banking job vacancy

Lloyds Banking Group

Overview: Service Designer – Business and Commercial Banking job vacancy in London recruiting now

Ref: 19007865
Employer: Lloyds Banking Group
Location: London, United Kingdom
Employment Type: Permanent

Job Details:

We’re the UK’s largest Digital, Retail and Commercial Bank and we’re focussing on Helping Britain Prosper by building our business sustainably.

We’re innovating products that help transform customer journeys – making millions of people’s lives simpler and better all over the country, every single day!

We’re looking for a service designer to join our growing multi-disciplinary Design team. In this role, you’ll define and enhance journeys and value propositions for our business customers, who range from sole traders to major corporations.

As part of the Business & Commercial Banking Design team, you’ll design crucial end-to-end services that enable our customers to thrive; supporting the recovery of British businesses affected by the pandemic. With significant investment being made to transform the organisation over the next 3 years, this is an incredible chance to create a huge impact.

Together we’ll make it possible…

We need someone who can work creatively with product owners, business analysts, internal customers and fellow designers to take propositions from concept to reality.

In doing so, you’ll shape the way we build relationships with business customers, while supporting them with the best products, tools and services to meet their needs.

Service Designers often have diverse backgrounds, but what unites them is the ability to be empathetic, strategic and collaborative; to communicate visually and engage through storytelling; and to facilitate, coach and build capability in others.

We’re keen to hire someone with the right values and behaviours, as well as a talent in delivering great customer outcomes.

What are the behaviours we really want to see?:

  • Proactive and driven to achieve individual and collective goals; you cultivate an environment that encourages innovation and continuous improvement.

  • Empathetic and engaging; you enjoy building relationships and finding opportunities to bring people together.

  • You’re credible and can provide healthy challenge where appropriate.

  • You’re calm and resilient, proactively identifying new/potential risks and responsive to emerging priorities.

  • You have an innovative approach to problem solving, bringing others on the journey with you and encouraging their input.

  • And the communication skills to convey ideas, issues and implications to a range of audiences.

The main responsibilities of the role are:

  • Researching and documenting how services and experiences are currently delivered, and prototyping and testing how they might work in future.

  • Facilitating workshops and discussions, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed.

  • Planning, mobilising and conducting qualitative and quantitative research activities to ensure we’re led by colleague, customer and market insight when creating or enhancing our propositions and services.

  • Collaborating with the multidisciplinary team of designers, product owners and engineers.

  • Communicating with colleagues to balance expectations and incorporate multiple perspectives in the definition of solutions.

  • Working effectively and confidently to help uncover priorities, visualise outcomes and define scope.

  • Helping others to make good design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.

  • Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a diverse product range, service and customer journeys.

Previous experience in utilising different research and design methods will be required. And any familiarity with commercial or business banking would be highly desirable.

About working for LBG

As a leading employer we’re passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process.

We’re committed to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements.

You’ll also receive a competitive salary, generous pension contribution, annual performance bonus, 30 days holiday and numerous other benefits!

So, if you have the skills we’re seeking and you’re looking for your next step, we’d love to hear from you.



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