Metropolitan Thames Valley
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Job Title: Senior Project Manager
Employer: Metropolitan Thames Valley
Location: London, United Kingdom
Employment Type: Permanent
Reference Number: 220615233
Title: Senior Project Manager ? Service Improvement
Salary: London 64,543 – 67,940
Permanent Full Time Position
Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
We are recruiting for a permanent Senior Project Manager to sit within the Corporate Services Directorate. This role will work on corporate projects and initiatives with a wide range of stakeholders from front line colleagues to senior leaders. This includes Property, Development, Technical and Customer Services teams. The Senior Project Manager role will deliver on highly complex and high-profile projects, supporting large strategic change delivery at MTVH.
This role with initially work on our CRM project. This is a multi-phased, multi-year project impacting a significant proportion of MTVH colleagues and ultimately aiming to provide a single view of the customer with better visibility and better experience for our customers.
In this role you will need to work closely with Technical and data teams to review current systems and the development of business processes as well as out Property services, Customer services and Development colleagues.
Meeting the needs of our residents and serving them better is key to what we do as an organisation. We need to hear our customer voices and target our support where it will have the biggest and most positive impact on their ability to live well. To do this effectively, we need to have structures and processes which make it as easy as possible for those managing and supporting our customers to do the best possible job.
This role will give the chance to make difference to both colleagues and customers. You will passionate about delivering change at MTVH, and your role will be at the centre of changing the way we work across the business.
What you’ll need to succeed:
You will have a record of delivering successful complex, and high-profile projects and be able to demonstrate experience with leading large-scale change.
You need to see the bigger picture and recognise the project vision, ensuring everything is driving towards the end goal of improved service delivery.
You will need experience of managing relationships with multiple stakeholders and the skills to influence relationships for positive outcomes.
You will have strong leadership skills and be able to inspire colleagues to deliver change in a sometimes-demanding environment. You will be a role model, always lead by example and demand fantastic service and continuous improvement from everyone you work with.
You will have demonstrable communication skills, with technical and non-technical staff and all levels of management. You will demonstrate decisiveness in resolving business problems and identifying priorities as well as the ability to understand business systems and link this to process requirements.
Please note :- we do not currently offer visa sponsorship.
What?s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ?Beliefs day? once a year to have an extra a day off
- Enhanced pension with matched contributions of up to 9%
- Life assurance cover 3 x your salary
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit ? interest free loan to help with rental deposits
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring programme and apprenticeships
- We are committed to the wellbeing of our colleagues and support this as an organisation
Learn more about our benefits and organisation by viewing our attached document
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.</p
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