Senior Product Designer – Mortgages job vacancy

Lloyds Banking Group

Overview: Senior Product Designer – Mortgages job vacancy in Leeds recruiting now

Ref: 19008125
Employer: Lloyds Banking Group
Location: Leeds, United Kingdom
Employment Type: Permanent

Job Details:

We’re the UK’s largest Digital, Retail and Commercial Bank, and leading mortgage lender. We’re currently focussing on Helping Britain Prosper by building our business sustainably and transform the products and services we offer through a £3bn investment programme.

We’re innovating products that help transform customer journeys – making millions of people’s lives simpler and better all over the country, every single day!

The Mortgage products we design are crucial to the recovery of British economy, enabling our customers to thrive and own their own home.

As a product design lead, you’ll be responsible for the design process of a product from start to finish. With a deep understanding of customer needs and goals, you can act as the lynchpin between designers, engineers, and researchers, and help build mock-ups through wireframes and prototypes.

This is a unique opportunity improve the journeys in which we engage our millions of mortgage customers, while supporting them with the right products, tools, and services.

Together we’ll make it possible…

As a Designer you’re empathetic, strategic and collaborative. You understand how to communicate visually and engage through storytelling, as well as how to facilitate, coach, and grow capability in others.

We’re keen to add to our team’s reputation of delivering outstanding customer outcomes by demonstrating behaviours aligned with our own.

Here are some of the behaviours we’d want to see:

  • You’re highly-motivated, proactive, and driven to achieving individual and collective goals through cultivating an environment of innovation and continuous improvement.

  • You’re engaging and enjoy building relationships and finding opportunities to bring people together.

  • You’re credible in front of senior audiences, and can offer a healthy challenge where appropriate.

  • You’re calm and resilient, and can proactively identify new/potential risks, while being adaptable to emerging priorities.

  • You’ll possess an innovative approach to problem solving, and encourage input from others.

  • You have outstanding communication skills and can confidently explain ideas, issues, and implications to senior, technical and non-technical audiences.

Role responsibilities would include:

  • Working as part of an agile team to help uncover priorities, visualise outcomes and define scope.

  • Supporting our research team to make sure we’re led by colleague, customer and market insight.

  • Communicating with and influencing colleagues, including those who come from digital and non-digital backgrounds, to manage expectations and incorporate multiple perspectives.

  • Leading others to make good design decisions by bringing the user perspective to the forefront and challenging the validity of constraints.

  • Taking ownership for both personal development and that of others through coaching and mentoring.

  • Collaborating closely with designers, product owners, and engineers across different teams.

  • Sharing knowledge, generating ideas, and embedding design principles across product, service, and customer journeys.

  • Having customers’ needs in mind when defining end-to-end journeys.

  • Mapping out intuitive steps in processes, such as user flows.

  • Structuring information delivery throughout the journey to define and create page level prototypes, and design goals.

  • Creating consistency and interaction techniques across channels, such as component design.

Essential skills we’re after:

  • An in-depth understanding of competitor analysis, concepting, workshop facilitation, visual design across multiple channels, prototyping, and sketching.

  • Interaction design and usability best-practice knowledge

  • Experience of working with and contributing to a design system.

  • User research activity awareness.

  • Proficiency with industry standard design and business tools, such as Adobe CC, Sketch, Figma and InVision.

  • And wider desired skills:

  • Design thinking methods.

  • Motion design.

  • Behavioural economics and design psychology.

  • Design experimentation approaches and techniques.

About working for LBG:

As a leading employer we’re passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process.

We fully support the principles of agile working and are happy to have a conversation around the flexible working arrangements that might work for you…

You’ll also receive a package that includes:

  • Competitive salary

  • Discretionary bonus

  • Additional 4% on top of your salary, which can be used for extra benefits or taken as cash.

  • Private Medical Insurance

  • Pension, where we’ll give up to a max of 15%

  • Share plans

  • 30 days holiday (plus bank holidays on top)

Something holding you back?

We’re committed to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with everything outlined in the job description, we encourage you to apply anyway – we’d love to hear from you!



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