Sales support & Customer Service Exec job vacancy

Confidential

Overview: Sales support & Customer Service Exec job vacancy in Cambridgeshire recruiting now

Ref: 216740246
Employer: Confidential
Location: Cambridgeshire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

We have a varied role for a candidate that has experience in customer service coupled with experience of supporting a field sales team. The ideal candidate will have managed product orders from start to finish, including logistics, handling complaints and processing the order.

The successful candidate will be joining a great team of people and be part of a dynamic established organisation.

Some of the duties include:-

* Ensure that every aspect of processing and planning customer orders for delivery and installation are completed following standard operating procedures in an efficient manner.

* Provide daily comprehensive support for the Field Sales Team.

* Generate and process customer quotations,

* Engage with customers and liaise with the relevant departments to ensure the highest standard of customer service is always met

* Coordinate site visits and installations of customer’s orders.

* Ensure that all Complaints after the point of goods being dispatched are dealt with in an efficient manner and following procedures..

* Consistently manage both internal and external customer quotation, orders, enquiries and complaints ensuring all customer service is completed efficiently, effectively and to a standard that provides outstanding customer service.

* Liaise with other Departments to check the availability of stock and ensure that the customers receives clear and accurate information the supply and fulfilment of any confirmed order.

* Assist with customer shipping enquiries, ensuring customers receive clear and accurate information regarding the supply and fulfilment of their order.

A full job description will be supplied upon successful application.

The role is based just outside of Peterborough commutable from Market Deeping, Orton, Hampton, Werrington, Yaxley

 

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