Royston STARS Front of House, Brand Ambassador | Securitas


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Job Title: Royston STARS Front of House, Brand Ambassador
Employer: Securitas
Location: Hertfordshire, United Kingdom
Employment Type: Permanent
Reference Number: 220555887


Job Details:

We have an amazing opportunity for an experienced front of house brand ambassador to join our STARS team. Working for our high-profile client in Royston.

STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

  • Shift Pattern – Monday to Friday
  • Shift Times – 07:00 – 16:00
  • Pay Rate – 15.00 per hour

STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment.

We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars


  • Meet and greet all staff, visitors and contractors in a professional and personable manner
  • Deliver a consistently high-end customer focussed experience
  • Create an individual tailored visitor experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
  • General reception duties. Managing deliveries or collections, verifying ID and contacting the relevant staff contact.
  • Administrative duties. Creating access cards and management of the access control system, setting specific parameters for each individual.

The following duties would also need to be performed; however these are more secondary duties. The primary function is listed above.

  • Escorting of vehicles into the dispatch secure area.
  • Search duties. Hand held metal detector, ‘hands on’ search, use of X-ray machine. Vehicle search.
  • Escorting of visitors throughout the site. Tasks / patrol.

Essential Skills

  • Highest quality personal appearance.
  • Flexible, professional and adept at working under pressure.
  • Outstanding written and verbal communication skills.
  • Customer oriented with a passion for high-level service.
  • Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
  • Polite and proactive.
  • Punctual and trustworthy.
  • Able to use initiative and highly adaptable.
  • Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role
  • Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on.

About Company

Join Today and Build a Better Tomorrow!

At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values – Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be.

We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day – and we’re looking for the best and brightest to join our team.

Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential!

We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row.

Join our team and use your talent and passion to help build a safer, healthier, and more efficient world.


Health & Wellbeing

  • Company pension and advice and planning
  • Life assurance scheme
  • Discounted gym memberships
  • Wellness advice and support, including financial, emotional and physical
  • Dental and Physical Health Plans

Lifestyle Benefits

  • Cycle to work scheme
  • Car lease and new car purchasing schemes
  • Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
  • Mortgage Advise
  • Payroll ISA’s
  • Eligibility for Costco Membership

Learning & Development

  • Support with further education
  • 100’s of eLearning courses
  • Accredited courses by C&G, ILM, IOSH and SIA
  • Leadership Development programs both local and global

Giving Back

  • Payroll Giving
  • Working with charities such as Calderwood House, KPMB and Wooden Spoon
  • Supporting local community initiatives
  • Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org



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