Resource Planning Analyst job vacancy

Confidential

Overview: Resource Planning Analyst job vacancy in Lancashire recruiting now

Ref: 217225744
Employer: Confidential
Location: Lancashire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

Resource Planning Analyst

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Resource Planning Analyst

Clayton-Le-Moors, Accrington, Lancashire

Competitive + Benefits

Studio Retail Limited

We re one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And Studio & Ace websites.

Our product range is huge, with over 60,000 different products covering clothing & footwear, electrical, household, textile, bedding, furniture, nursery products, gifts and greeting cards.

We employ over 1500 colleagues in a wide variety of roles, many of whom have seen their careers grow with us. Our colleagues say they work here because of our people and customers, and we offer everyone the opportunity to develop and progress.

Our customers are at the heart of everything that we do. We re currently undertaking a digital transformation program that will deliver the best service to our customers and our colleagues, to make us the leading online value retailer in the UK.

About the Opportunity

As a Resource Planning Analyst, you will ensure the demand requirements are effectively and efficiently matched with staffing supply, via the delivery of working patterns across the internal and outsourced estate, whilst balancing the cost objectives of the organisation and the needs of our colleagues.

Demand Management & Capacity Planning

Resource Management & Operational Engagement

Administration

What are we looking for?

Experience of working with or in a Contact Centre environment

Good level of Resource planning experience and knowledge

Good level of skill and ability to work in a fast-paced environment

Ability to communicate and collaborate well with a team of people as well as working well as an individual

Effective communication skills, including verbal and written

Excellent analytical skills and experience

Working knowledge of ACD systems, Genesys

High attention to detail

Is delivery and customer focused

Ability to use initiative, be proactive and make informed decisions

Good knowledge and experience of Visual Basic for applications

IT literate

Why Studio Retail Limited?

We have a lot of experienced colleagues who ll tell you they love working here because of the people and the opportunities to develop. It s a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!

We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England.

We offer a great benefits package including flexible working hours and free parking and would love to hear from you if you think we could be the right company for you.

 

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