Quality Assurance Technical Specialist Pensions job vacancy

Reed Talent Solutions

Overview: Quality Assurance Technical Specialist Pensions job vacancy in Worcestershire recruiting now

Ref: 931ef451-86c6-4d54-9a0a-c0cdc6952fe1
Employer: Reed Talent Solutions
Location: Worcestershire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

We are an Arms-Length organisation, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people have access and guidance to the information they need to make effective financial decisions over their lifetime. The organisation will also engage with HM Treasury, which is responsible for policy on financial capability and debt advice.Working hand-in-hand with stakeholders throughout the UK, the Money and Pensions Service will ensure that money and pensions guidance is available to those that need it, adapting to people s changing needs throughout their lives.By fostering our values, we are very proud of the inclusive working environment that we have created. We are committed to attracting people of all backgrounds, we want our colleagues to reflect our customers and the people we assist.The purpose of the role:The role of the Quality Assurance & Technical Specialist is key to ensuring that all pension guidance delivered is technically accurate and that the customer experience standards are met.Your main role will be to work with the Pensions Operations team to deliver quality assurance of our services, ensuring that calls, webchat, and written enquiries are technically accurate and that the customer experience standards are met.Working with the Pensions Quality Assurance & Technical Manager and Quality Assurance & Technical team, this role brings you into contact with a wide range of customer issues and questions across all pension types. You will join a team of like-minded, proactive, customer focused pensions experts with a thirst for continued professional development and a commitment to do the best we can for the people that need our help.Key AccountabilitiesThe following are the main duties of the Quality Assurance & Technical Specialist:

  • Ensuring that services are technically accurate and meet an agreed set of customer service standards
  • Answer technical queries from our Pensions Guidance specialists about all and any aspects of pensions
  • Anticipating upcoming topics by picking up on new developments across the pensions industry
  • Update the technical accuracy of pensions guidance content and information products
  • Attend meetings and workshops etc., within the scope of the role
  • Contribute to the technical learning and development strategy and help to deliver the quality assurance plan,
  • both of which deliver continuous improvement to the organisation

Experience Requirements:Essential:

  • A deep and wide knowledge of pensions law and practice across a broad range of pension arrangements, occupational, personal, and state pension
  • An understanding and appreciation of wider retirement issues and non-pension assets, including state benefit
  • Must be good at dealing with members of the public, translating complex ideas and topics into clear English
  • A commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role
  • A successful track record of producing clear, technical communications

Desirable:

  • FPMI, APMI or CII qualifications or equivalent in related areas

Personal Attributes

  • Excellent communication skills
  • The capability to translate complex ideas and topics into plain English
  • The ability to work as part of a team, supporting colleagues to deliver results
  • Excellent organisational skills and research skills.
  • An aptitude to use initiative, to be flexible and take on tasks that may not be within the direct scope of the role
  • Good IT skills in Microsoft Office Suite
  • Supportive of the MaPS values with a strong service ethos

Personal Attributes

  • Excellent communication skills
  • The capability to translate complex ideas and topics into plain English
  • The ability to work as part of a team, supporting colleagues to deliver results
  • Excellent organisational skills and research skills.
  • An aptitude to use initiative, to be flexible and take on tasks that may not be within the direct scope of the role
  • Good IT skills in Microsoft Office Suite
  • Supportive of the MaPS values with a strong service ethos

 

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