Quality Assurance Manager job vacancy


Overview: Quality Assurance Manager job vacancy in Surrey recruiting now

Ref: 216923169
Employer: Confidential
Location: Surrey, United Kingdom
Salary: Car Allowance + Excellent Benefits
Employment Type: Permanent

Job Details:

Quality Assurance Manager Salary £45,000 + Car Allowance + Unrivalled Benefits

We are searching for someone that is looking to join a successful company based in Epsom and play an extremely important support role for the business which is within their Quality Assurance team.
The environment is fantastic, and this client have gone from strength to strength… they are expanding, so this is an extremely exciting time to join.
You will be responsible for the development of a team of Quality Assurance Specialists against a regulated back drop to become the best versions of themselves and enhance the quality of the customer experience.

The Benefits
· Bonus scheme
· Attractive pension scheme
· Private medical cover
· 25 days Annual Leave + Bank Holidays
· Unrivalled on-site facilities including restaurant and gym
· Parking on-site
· Genuine career progression

The Role:
· Manage a team of Quality Assurance Specialists responsible across operational and sales areas.
· Single point of contact for all Quality Assurance activities.
· Ensure regular documented one to ones, team meetings, call monitoring that support team and customer satisfaction outcomes
· Ensure completion of PDPs, PReviews, objective setting for team and self
· Build, manage, recruit, train, coach and motivate the quality assurance specialists using appropriate skill and diligence
· Strong people management experience
· Drive & support the team through their competencies pertained to their individual development in conjunction with appropriate training department support
· Technical dotted report line into certified department managers to ensure there is adequate oversight under the SMCR regime.
· Drives change and drive continuous improvement using the company’s framework
· Monitor and look to continuously improve policies & procedures ensuring these are kept up to date at all times
· Monitor and look to continuously improve policies & procedures ensuring that these are kept up to date
· Responsible for the production of QA MI showing accurate reporting to Senior Management and the Conduct Risk Committee (CRC). Ensuring department managers and direct line manager have all the necessary data to hold sufficient oversight of QA activity across functional areas as well as a view of company wide QA position.

The Person & Experience:
· Microsoft Office products experience
· Experience of managing a team.
· QA Certification
· Knowledge in the Finance Services sector including Regulated environment.
· Risk based and RCA background
· Understanding of SLAs and KPIs
· Coaching and training experience
· Supervisor quality experience
· Ability to multitask
· Good/effective communicator at all levels – verbal and written

This is a company where hard work is rewarded. If this role excites you, please apply today.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy



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