Overview: Product Support Specialist – DCC job vacancy in London recruiting now
Location: London, United Kingdom
Salary: Plus Excellent Benefits
Employment Type: Permanent
Role: Product Support Specialist – DCC
Salary: £30k to £36k plus excellent Benefits
Location: Remote (ocassional travel to London office)
Our clients Software solutions are used extensively for: live events, interactive installations, graphics in advertisements, and TV as well as Movies. They now seek a Product Specialist to support their customer base with enquiries about their Software Products. You will have practical experience of one or more of these: C4D, Blender, 3DS Max, Notch or Maya
Support & Knowledge Point – 75%
Provide support to the company s user base through ticket responses.
Be a point of knowledge within the business on the use of Industry DCCs
Assist in the release testing cycle to ensure high quality releases.
Work with the development team helping shape new features and providing source materials for upstream packages (modeling packages) and testing downstream outputs (bakes, compositing)
Community Engagement & Resource Development – 15%
Develop product knowledge in the user base through the development of: manual material, short tutorial videos, timelapses, example projects etc.
Engage with online social user communities (Facebook, CG Forums etc.)
Attend and engage with meetups, industry events and tradeshows
Personal Practice / Knowledge Advancement – 10%
Maintain a personal practice of creative / technical work, exploring the use of Notch and other tools
Maintain & grow knowledge of other DCCs and how they interoperate with our client s software packages.
Picture of Success
Timely responses to customer support tickets
Tool sticky-ness – i.e. Products are used repeatedly by new studios and customers.
Users moving beyond basic techniques into more advanced motion graphics
3 month onboarded user satisfaction
An energised and engaged user community
Reduced support tickets for issues that should be covered by training
Great interpersonal skills – this role is all about relationships
Strong command of written and verbal English
3+ years in product support in a DCC
Or, 3+ years motion graphics or VFX experience
Strong 3D skills with excellent command of either C4D, Blender, 3DS Max, Notch or Maya
Experience with some wider industry tools: Houdini, Substance Designer, After Effects, Premiere
Demonstrable abilities in mograph, lighting, materials, rigging, physics simulations.
Ability to travel to the UK (if based in EU)
Highly autonomous and self motivated
Passion for the creative industries
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