Product Support Account Manager job vacancy


Overview: Product Support Account Manager job vacancy in Cardiff recruiting now

Ref: 216950807
Employer: Confidential
Location: Cardiff, United Kingdom
Employment Type: Permanent

Job Details:

Finning (UK) Ltd

Number of Openings:

Worker Type:

Position Overview:
Maximise the revenue and profitability of Product Support (Parts & Service) sales from new and existing Customers.

Job Description:

Manage an agreed portfolio of Customer accounts and develop and grow revenue opportunities to meet and exceed annual parts and service sales targets whilst achieving required profitability. Establish CSA’s with all regular or high potential customers. Ensure DBS opportunity data is updated for all designated accounts. Effectively maintain call cycles, planning repeat calls where possible on weekly/monthly/quarterly basis. Preparation and timely submission of monthly activity and business forecasting report.

Exploit the Finning market analysis tool to identify new account, lapsed account and product campaign opportunities. Convert leads generated by the Inside Sales Team. Use FST (Finning Sales Tracker) to record, manage and report on opportunities and sales as required by management.

Act as a point of contact for customers, stakeholders and influencers, promoting Finning support services relevant to their needs and assisting personally where possible. Speedy resolution of customer complaints and disputes. Directly supervise or facilitate the resolution of customer disputes. Maintain regular contact and build trust with key customer decision makers and influencers.

Collaborate across Finning to maximise all available opportunities across Product Support and New sales. Build and maintain relationships with stakeholders within Finning, Customers and Caterpillar. Attend sales meetings and collaborate with other PSAM’s to maximise Product Support growth across the construction industry. Provide guidance and mentoring for ISR’s and PSR’s where required to assist with their development.

Maintain an awareness of Competitors, feeding intelligence on their activities back to the business. Maintain an awareness of developing and possible future Customer and Market requirements to support new product and campaign developments.

Specific Skills

Strong negotiation and customer service skills

Team player

PC literate, Word, Excel, PowerPoint E-mail

Excellent communication skills both orally and in writing

Comfortable with technical and operational data analysis

Able to use and update current business systems such as Cognos, FST, DBS, SIS, Compass and segment specific systems as appropriate


Knowledge of high and medium-speed diesel engine technology

Education and Experience

2-3 years minimum sales experience in an appropriate product support sector with demonstrable success


We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities



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