Product Support Account Manager job vacancy

Finning (UK) Ltd

Overview: Product Support Account Manager job vacancy in Dorset recruiting now

Ref: 6ef2d03d4283996a
Employer: Finning (UK) Ltd
Location: Dorset, United Kingdom
Employment Type: Permanent

Job Details:

Finning (UK) Ltd

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Maximise the revenue and profitability of Product Support (Parts & Service) sales from new and existing Customers.

Major Job Functions

Manage an agreed portfolio of Customer accounts and develop and grow revenue opportunities to meet and exceed annual parts and service sales targets whilst achieving required profitability. Ensure DBS opportunity data is updated for all designated accounts. Understand key account objectives, strategic plans and opportunity alignment and management.

Convert leads generated by the Inside Sales team. Collaborate across the Division and Finning to maximise all available opportunities across Product Support and New Sales where applicable. Attend monthly sales meetings and collaborate with other PSAM s to maximise Product Support growth across the Power Systems Division.

Exploit the Finning market analysis tool to identify new account, lapsed account and product campaign opportunities.

Act as point of contact for Customers, stakeholders and influencers, promoting Finning support services relevant to their needs and assisting personally where possible. Build and maintain positive relationships with stakeholders within Finning, Customers and Caterpillar. Maintain regular contact and build trust with key Customer decision makers and influencers.

Maintain an awareness of Competitors, feeding intelligence on their activities back to the business. Be aware of developing and possible future Customer and Market requirements to support new product and campaigns developments.

Specific Skills

Strong negotiation skills
Strong customer service skills, with the ability to build positive relationships with customers
Works well as part of a team
PC literate including Word, Excel, PowerPoint, E-mail
Excellent communication skills, both orally and in writing


Comfortable with technical and operational data analysis
Able to use and update current business systems such as Cognos, FST, DBS, SIS, Compass and segment specific systems as appropriate


We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.



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