PR and Communications Officer job vacancy

The Institution of Fire Engineers

Overview: PR and Communications Officer job vacancy in Somerset recruiting now

Ref: 848969
Employer: The Institution of Fire Engineers
Location: Somerset, United Kingdom
Employment Type: Permanent

Job Details:

PR and Communications Officer

Main purpose of the role

To support the Marketing and Communications team to increase reach and impact of the IFE s profile by maximising positive awareness and engagement, enhancing our position as the global professional body for the fire sector.


Reporting to the Marketing and Communications Manager
Liaison with internal stakeholders including but not limited to: CEO, Trustees, IFE staff, Branches and Volunteers
Liaison with external stakeholders including but not limited to; the media, customers, suppliers, sponsors, partners, regulators and advisors

Main responsibilities

Develop a PR and media strategy to support the IFE s marketing and communications plan
Generate positive brand stories for global PR including press releases, feature placements and regular columns
Forward plan and manage content for the IFE s blog using this platform to react to industry news and events with opinion pieces from the organisation
Create thought leadership content to support the IFE s three strategic pillars establishing the Institution as a leader in its field and re-enforcing its position as the go to professional body for fire
Identify key publications across the sector, build media lists and establish relationships with editors and journalists positioning us as one of the ‘go to spokespeople for comment on our sector
Manage the reactive press enquiries service for media, handling and responding to incoming queries and requests in a timely and accurate manner
Track PR coverage, establish measures and report on content coverage and engagement
Establish a contact list of spokespeople for the IFE s regions to include management of official statements, articles, comments and interviews as well as utilising spokespeople for speaker opportunities at events
Produce the quarterly International Fire Professional journal including the content plan, copy creation and design
Support the wider marketing and communications team by: producing engaging content for use across the website, social media channels, e-newsletter and marketing materials; and assisting with campaign planning
Develop the IFE s events calendar and take a lead role in the planning and organisation of our events to include attendance at trade shows
Support the Marketing and Communications Manager to develop annual documents including the marketing and communications plan and the IFE s annual report
Contribute and undertake ad-hoc projects as required
Maintain and keep pace with relevant organisational developments and technologies
Assist with other duties for the department and wider institution when required

Generic Duties and Responsibilities

Comply with all IFE policies and procedures including but not limited to those indicated in the Employee Handbook and the Health and Safety Handbook
Adhere to customer service standards as required by your line manager
Provide comprehensive administrative support to all areas of the organisation
Contribute to the day to day running of the services in your department
Liaise with internal colleagues, suppliers, external experts (including volunteers) and members as required to complete tasks
Assist with general enquiries by telephone and email
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Create and update records and databases ensuring full and accurate information is recorded
Create/update/complete documents relevant to area of work, ensuring accuracy in documents and, where appropriate, ensuring that presentation (eg certificates, letters) is in line with IFE housestyle
Carry out regular housekeeping concerning emails and all files held electronically on the IFE s shared drives
Manage meeting agendas/arrangements/appointments/travel etc.
Promote IFE in a positive manner and protect the IFE reputation
Engage with, and support colleagues, wherever needed
Meet performance targets as established with line manager

This is not an exhaustive list, and all staff are expected to be flexible and carry out different tasks from time to time commensurate with ability and experience.


Essential (E) / Desirable (D)


PR/marketing related degree or CIM/CIPR qualification (E)
Media training course (D)

Knowledge and Experience

At least 2 years experience in a similar PR role (E)
Previous experience of working in a similar media facing role and must be comfortable managing press enquiries (E)
Have a good understanding of the legal, professional and regulatory frameworks that guide PR i.e. plagiarism, data and consents, libel and defamation and advertising standards (E)
An excellent communicator (verbal and written), copywriter and proofreader with exceptional attention to detail (E)
Excellent organisational skills, with the ability to juggle various tasks and deadlines at once (E)
Previous experience of producing publications (D)
Experience of managing internal and external stakeholders at all levels (E)
Experience in B2B and B2C marketing (D)
Use of a range of marketing and communication tools such as CMS, Adobe InDesign and e-mail marketing service providers (D)
Campaign planning, social media and website management experience (D)
Use of CRM systems, particularly Microsoft Dynamics (D)
Experience of working in a busy office with a strong customer service ethos (E)
Experience in working in an international voluntary/charity sector (D)
Knowledge and understanding of GDPR (D)


Strong communication skills (E)
High standards of accuracy and attention to detail (E)
Effective organisational skills to include the ability to manage and prioritise workloads, the ability to work under pressure and be comfortable with working to deadlines (E)
Digital and multimedia marketing skills (E)
Ability to engage with key stakeholders (E)
Excellent IT skills and competent in Microsoft Office (Outlook, Word, Excel, PowerPoint and Teams) (E)
The ability to communicate effectively and in a professional manner, both written and verbally including letter writing skills, emails, face to face, telephone and video conferencing (E)
Excellent customer service skills (E)

Personal Attributes

Committed to driving improvement (E)
Keen to develop career within a growing organisation (D)
Achieve personal and developmental objectives as agreed and undertake continuing professional development as required (E)
Ability to develop and maintain strong, effective and professional working relationships (E)
A team player with a positive outlook and strong work ethic (E)
Enthusiastic, hardworking, flexible and possesses a “can-do” approach (E)
The ability to use own initiative, work independently and know when to seek advice (E)
Acts with professional integrity and confidentiality at all times (E)
Learn quickly, willingness to learn and willingness to contribute (E)



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