Overview: Planning Analyst job vacancy in Wiltshire recruiting now
Location: Wiltshire, United Kingdom
Employment Type: Permanent
After recently experiencing an exciting period of change, Oak Furnitureland is searching for other people with similar values to work with us and we have an exciting opportunity for a Planning Analyst to join our team.
Interested in working for a company that embraces a ‘one team’ approach that is adaptive and authentic, that follows through with its word, and that celebrates the expertise of its employees? Do you have a customer-centric approach, are open and honest, possess good communication skills, and are willing to share your knowledge?
Be part of the team and work with great people, brilliant products, and the fastest growing furniture brand in the UK
The real you will make the real difference.
We are recruiting for a Planning Analyst who is as passionate about customer service as we are. Our customer centre in Swindon is at the heart of our business, delivering first-class customer service to customers throughout the entire UK.
We at Oak Furnitureland are going through an exciting transformation across our business, to ensure we remain innovative, competitive, and consistently deliver exceptional services and products to our customers.
To do this, we need to hire and retain great talent like you, we are currently investing and growing our customer centre, who we know will play a key role in supporting us to achieve our ambitions.
As a Planning Analyst you’ll be able to watch multiple call queues and chats, flagging advisers that may need support and escalating any performance impacts across our sales and service operation.
You will be comfortable working with lots of different data points presented through dashboards that show numerous call stats and adviser statuses, and quickly spot and prioritise action where required.
You will be able to assess and make quick decisions, being able to consider impact vs. benefit. A great communicator, you will be able to keep key stakeholders updated and appraised on call performance, escalating where appropriate.
As a Planning Analyst you will be able to embrace change and can reprioritise accordingly. In addition to this you will also have a keen sense of organisation and optimisation.
You will be an integral part of ensuring resources are scheduled in such a way to provide the best opportunity for contact demand to be met. Speaking of contact demand, you will also play a part in forecasting overall workload not just limited to call volumes and AHT.
You will also be provided the opportunity to contribute to the management/maintenance of the telephony platform itself.
We welcome applications for this Planning Analyst role from candidates with experience in the following areas: Management Information, Planning, Planning Analyst, Management, Forecasting, Scheduling, Communication Skills.
To achieve all of this you will:
have experience of real-time management and forecasting & scheduling in a multi-channel contact centre
be results focused with a great eye for detail
be comfortable working with large data sets
have a positive mindset with a proactive approach and the capability to find solutions to challenges in an innovative way
We have a lot of things to be proud of here at Oak Furnitureland.
Firstly, let’s talk about our furniture itself, from beautiful bedroom cabinetry and sofas you can’t help but sink into, to dining tables you can gather around with loved ones, and customisable mattresses that guarantee a dreamy night’s sleep, there’s something for every room in the home.
All our furniture is exclusively designed and properly made. We use quality hardwood that’s been responsibly sourced, and we let the natural beauty of the wood shine through in each piece.
And then we have our people; from our showroom colleagues and our delivery drivers to our customer service team and logistics department; everyone works as one united team, driven by a shared purpose and values.
In short, we make furniture that we’re really proud of, so that we can help people make their house a real home. Why not join us?
At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone that needs them
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