Patient Experience Administrator Complaints job vacancy

Health Hero

Overview: Patient Experience Administrator Complaints job vacancy in Berkshire recruiting now

Ref: 8974b4c7-27e5-43ea-9b24-e3e6a8698b3e
Employer: Health Hero
Location: Berkshire, United Kingdom
Employment Type: Permanent

Job Details:

We are looking for a someone to ensure all policies and procedures are successfully followed with regards to patient experience and feedback.

HealthHero is Europe s largest online provider of GP and counselling services. We provide remote GP consultations, covering 4 million patients across the UK and Republic of Ireland.

Location: Bracknell, Berskhire

Hours: Full-Time (Monday-Friday)


  • Ensure all deadlines are met
  • To deliver the complaints policy and procedure with effective and efficient responses that lead to a positive outcome for all parties involved
  • To keep up to date and accurate records
  • To provide all related reports, when requested
  • To ensure all learnings from complaints are documented accurately, and communicated to relevant parties


This position is dependent on a clear basic DBS check and two satisfactory references.

  • Required 1 year+ experience in complaints
  • Strong attention to detail and English language skills
  • Working as a team and under own autonomy
  • Problem solving – to use initiative to deal with problems efficiently and effectively
  • Exceptional time management, organisation and and prioritisation skills.
  • Flexible working to meet deadlines.


You will receive ongoing training and support and there is excellent opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes.

  • Company Pension scheme
  • Access to HealthHero healthcare services including Private 24/7 GP service and Employee Assistance Programme
  • 20 days holiday + 8 days bank holiday
  • Free Parking
  • Free breakfast and snacks
  • Salary: £21,450



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