Patient Development Specialist | First Military Recruitment

Job Title: Patient Development Specialist
Employer: First Military Recruitment
Location: Buckinghamshire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: bb57cc0a-ccb2-4ef6-ac50-175863c79619

Job Details:

EY229 Patient Development SpecialistLocation: High Wycombe, Buckinghamshire Salary: £21,000 to £23,000 per Annum DOEHours:Full time: 37.5 hours/week – Monday to Friday: 7.5 hours/day within the hours of 9.00am – 7.00pm (with half an hour for lunch).Office based however following successful training post holders will be able to apply to work remotely on an 80/20 split (80% office, 20% home).There is also a 12 month contract opportunity.Overview:First Military Recruitment are currently supporting our client in the search for a Patient Development Specialist.Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.Duties and Responsibilities of a Patient Development Specialist:

• Ideally you will have a proven track record in customer service environment working with high volume calls.
• You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.
• Provide a first-class service experience to ensure patients remain on our service
• Complaint management
• Action new patient intro calls in line with the procedure to ensure they fully understand the service provided
• Call patients on a regular basis and assist with product information
• Identify patient advocates – products and services
• Work closely with the patients HCP to ensure everyone is kept up to date
• Take an active part in all departmental meetings.
• Action all reports within time scales set
• Cover for other team members if required
• Perform any other tasks reasonably requested by the Company as required
• Work to targets set by your line manager

Skills and Qualifications:

• Proven telephone based Customer Service background
• Empathy towards patients with complex medical conditions
• Proven experience of managing high call volumes
• Possess influential and persuasive skill set
• Excellent telephone manner
• Excellent communication, oral and written, skills
• Able to work under pressure
• Able to multitask
• Possess a ‘can do’ attitude

Benefits:

• Contributory Pension Scheme
• Private Health Care
• Life Assurance
• Onsite free car parking
• Subsidised staff canteen
• Cycle to work scheme
• Introductory Bonus scheme
• Free yearly flu vaccination
• Discounts on selected products and services
• 25 days per annum rising to 27 days after 5 years’ service (pro rata for part time)

Location: High Wycombe, Buckinghamshire Salary: £21,000 to £23,000 per Annum DOE

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