National Accounts Customer Experience Advisor job vacancy


Overview: National Accounts Customer Experience Advisor job vacancy in Cheshire recruiting now

Ref: 217266740
Employer: Confidential
Location: Cheshire, United Kingdom
Employment Type: Permanent

Job Details:

Ready to find the right role for you?

Salary: £23,500 per annum plus Veolia benefits listed below
Hours: 40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm)
6 Saturdays per year (8.30am-2.30pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu.

Home working available post probation

In a world where resources are draining and the focus on saving our planet is more important than ever, we are looking for great people who want to be part of our mission to ‘Resource the World’. We have an exciting opportunity for a National Accounts Customer Experience Advisor to join our dynamic team in Birchwood Park, Warrington. You will be joining a team of exciting people where team spirit, collaboration and outstanding customer experiences are all part of the day job in making our planet a better place.

You will be part of a team who are making local communities better for all and protecting the environment as part of an inclusive culture where customers and our people are right at the heart of everything we do. Our people are our main Resourcers, behind the resources and if you think that is you, then we want you to be part of our diverse workforce!

What will you be doing?

Acting as the primary day-to-day interface between Veolia and National Account customers – carrying out all aspects of customer service work, enabling Veolia to meet its customer service targets
Focusing on customer retention & growth through building strong relationships with all internal and external customers enabling you to meet the customer’s needs
Answering and recording all inbound calls and emails – ensuring resolutions are arranged and communicated effectively
Taking ownership of customer queries and ensuring they are resolved to the highest standard
Collaborating with colleagues across the business to deliver timely resolutions for our customers
Supporting the business in achieving targeted growth, through up-selling and cross-selling Veolia Products and Services
Bringing the ‘best of you’ to work every day

What are we looking for?

We welcome applications from candidates who have minimal Customer Service and Administration experience as we believe there is more to a person than a CV. Do you have the desire to be part of a high performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you.

Our must haves:

Excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers.
An individual who is highly organised and methodical
Keen eye for detail
Ability to work under pressure & multi task to prioritise workload
Personable, confident & curious – willing to go the extra mile
Competent IT skills
Working knowledge of Google Office Applications including Sheets and Docs
Basic understanding financial of business and customer profitability
5 GCSEs grade C or above (or equivalent) must include Maths and English
NVQ Level 2 in Customer Services would be beneficial

Our promise to you
In return, you will receive 25 days of holiday and an extensive benefits package which includes our market-leading pension and share scheme, as well as employee discounts for high-street brands, gym memberships, holidays and more. There are also potential additional earnings of almost £1000 per year for working the allotted Saturdays and Bank Holidays, plus other overtime slots to further boost your income. We also provide a £2.50 per day subsidiary towards your lunch, an annual bonus scheme (based on individual performance), an employee of the month scheme and multiple career development opportunities. Additionally, we provide free mental health and financial support because we are committed to supporting our people. Apply now so together we can make our communities better.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully



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