Overview: Membership Engagement & Communications Officer job vacancy in London recruiting now
Employer: Young Camden Foundation
Location: London, United Kingdom
Employment Type: Permanent
With our new CEO, Daisy Srblin, recently in post, a strong and established board chaired by Fiona Millar, and our new strategy launched, this is an exciting time to join Young Camden Foundation.
Young Camden Foundation was established in 2017, a proud member of the national Young People s Foundations Trust, and are supported by a number of important stakeholders, including the John Lyons Charity and Camden Council. We work on behalf of our 100+ Camden members, who serve thousands of young people across our borough.
We know that Camden is a very special place to grow up, a unique community, that draws strength from its diverse cultural heritage, and as a hub of creativity. Our incredible network of grassroots community members work tirelessly to make the lives of Camden s children and young people better.
YCF exists to back our members, supporting them to access funding and opportunities they might struggle to access alone, and provide partners in our thriving community a way of investing back into our borough. Our members change young lives every day, and we are here for them, whatever they need.
About the role
As a membership organization, the role of Membership Engagement & Communications Officer is crucial to the running of our charity. Working closely with the CEO, you will work to be our members first point of contact, networking them and working with them to ensure they get the support they need from YCF.
As of 2022, we have 130+ members, 80+ of which are full members, i.e. Camden-based, working directly with young people and eligible to apply for our grants programmes. Our members include established community centres, local youth clubs, cultural centres and supplementary schools, and more, working across Camden s wards.
Together with the rest of the team, you will also help develop YCF s engagement with young people, including the establishment of a Young Ambassadors Programme.
Main purpose of the role
To be the first point of contact for YCF member organisations, and to develop their engagement with YCF, and help to develop YCF s offer to them
To maintain strong internal and external engagement and communications regarding YCF s work and the work of YCF s members, to demonstrate the real impact of both
To be an integral team member in the small YCF team
Main duties and responsibilities
Under the guidance of the CEO, proactively maintain existing membership, using existing rigorous due diligence processes, and proactively promote membership to relevant groups in Camden
Work closely with the CEO to ensure the integrity of the membership process, from applications, data collection, eligibility reviews and regular contact
Proactively seek membership engagement, from the annual survey to one to one fundraising / capacity building support, and networking/ signposting opportunities, constantly striving to improve our membership offer
Working closely with both the CEO and staff members responsible for grants to ensure members are accompanied and supported to apply for YCF grants and other opportunities, and signposting / organizing training where additional support is needed
To arrange and support the delivery of a programme of events for members and partners throughout the year, under the direction of the CEO
Identify funding and training opportunities for members, and communicate opportunities via database emails, social media networks and targeted word of mouth
Deliver an impactful and effective communications strategy for the charity, under the direction and guidance of the CEO
Write and distribute the weekly membership and supporters email, signposting and sharing local opportunities
Ensure strong communication channels for members, young people and businesses engaged with YCF work
To manage website and social media content appropriate to a variety of audiences including members, partners and funders, on a regular / daily basis
Help to design external facing literature and graphics
Help identify opportunities for YCF to raise its profile, and the profile of its members, for instance via the local press
Together with the rest of the team, use Salesforce to keep accurate and up to date records of membership and engagement
Together with the rest of the team, train up on Salesforce, and maintain records on the database of membership engagement, where possible working to improve the database
Record accurate data on members engagement, member information, bid support, submission, events, and outcomes. This data will be included in YCF performance reports and annual review. Ensure that all data is gathered, held, and used in-line with relevant data protection regulations.
Promote YCF and external opportunities (whether external funding, free opportunities for young people, resources, vacancies, and so on) with members and external audiences on social media, on our website, and via our bi-monthly database emails and member newsletters
Provide communications reports to the CEO on a quarterly basis, to understand members engagement, retention, and retention rates to improve campaign effectiveness
Lead on the implementation of a marketing strategy for membership, working alongside the Chief Executive Officer and Grants Manager.
Under the guidance of the CEO, develop ways in which YCF can better engage directly with children and young people, assisting with the relaunch of the Young Ambassadors Programme
Working closely with the CEO and Grants & Partnerships Officer to help develop consortia approaches to member fundraising
Represent YCF at London Borough of Camden events / member events, and liaise with officers at the London Borough of Camden, at similar levels
Help to develop content for impact reports on communications and membership for the CEO, under CEO guidance
Any other duties as required by the CEO and the team from time to time
This post is subject to satisfactory Enhanced DBS check
Our ideal candidate will have:
A personable, positive attitude and manner
Excellent communication skills, both written and verbal, with a sharp attention to detail
Experience dealing with competing demands in a busy atmosphere, in a highly organized manner
Experience working with diverse stakeholders / individuals
Experience using social media and / or writing website content
Educated to degree level or equivalent experience
A genuine interest in improving the lives of children and young people
A commitment to the core values of YCF s work: collaboration, community, equality and sustainability
Competency using MS Office products, and a willingness to learn about other communication platforms
It would also be desirable, but not essential, if the candidate has:
Experience working with young people or youth workers
Experience planning and delivering events
Experience managing members / stakeholders
A degree in a humanities subject eg History or English
Working with voluntary and community groups and/or public sector organisations
Experience with social media scheduling software, Salesforce and Canva
We know that skills and experiences come in different forms, so if you ve got a range of our ideal criteria, and a willingness to learn, there are training and education opportunities at YCF to train you up in post.
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