Marketing Operations Manager job vacancy

British Heart Foundation

Overview: Marketing Operations Manager job vacancy in London recruiting now

Ref: 838212
Employer: British Heart Foundation
Location: London, United Kingdom
Employment Type: Permanent

Job Details:

As our Marketing Operations Manager, you will be responsible for leading, setting, and managing supplier, agency, contract, and process operations across a multi-million-pound portfolio of mass acquisition fundraising activities, including our gaming and gambling offerings (lotteries and raffle for instance), legacy Free Will suppliers and cash and regular giving fundraising activity.

Your focus will be on the development, implementation and maintenance of robust portfolio process, class-leading supplier and contract management and ensuring regulatory requirements. You’ll ensure our gambling returns, audit actions and Face-to-Face agency management objectives, are met, to support the delivery of transformative customer experiences and drive growth in support and income through mass new customer acquisition and retention.

Working in partnership with your peers across Acquisition and Retention and Fundraising Compliance, you’ll work to ensure that our third-party suppliers and agencies, are producing campaigns on time, within budget and to agreed objectives; and importantly are inspired and motivated by our ambitions and cause to maximise new customer acquisition and deliver growth in income.

Working arrangements

This is a dual location role, with your working time split between your home and approximately 1-2 days per week in our London office. This will allow us to unlock our best work for our cause, blending the best of home and office working.

Here at the BHF we understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

About you

As our ideal candidate, you’ll bring experience of process development, management and continuous optimisation and improvement of processes to drive improved commercial performance.

With up-to-date knowledge of current legislation, best practice and industry standards from all relevant regulatory bodies including the Fundraising Regulator, IOF and ICO and Gambling Regulations, you’ll have experience of managing Gambling returns and audits and managing face-to-face agency suppliers.

Highly numerate, with financial modelling and budget management skills, you will have extensive experience of agency and supplier partnership and contract management within a commercial and/ or fundraising environment to drive growth in income/ revenue.

A strategic thinker, with excellent interpersonal and negotiation skills, you have a strong eye for detail and an understanding of the importance of maintaining written process documentation and accurate record keeping.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all our colleagues and volunteers to bring their true self to work, so we can continue to fund life saving research.


To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Interview process

Interviews may be held during the advertising period or shortly after the close date. Please note interviews will be held over Microsoft Teams.

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.



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