Manufacturing Customer Service Administrator job vacancy

Confidential

Overview: Manufacturing Customer Service Administrator job vacancy in Yorkshire recruiting now

Ref: 216904581
Employer: Confidential
Location: Yorkshire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

Manufacturing Customer Service Coordinator

Salary up to £ 28k

33 days holidays

Key Tasks

* Provide a point of contact for new and potential customers to the business.

* Answer customer queries, developing SMART (Specific, Measurable, Achievable, Realistic, Timed) working practices to handle queries more efficiently.

* Prepare quotations and provide technical advice on the Flexitallic product range to ensure that specific customer application problems are resolved.

* Log information on calls received, where required and maintain detailed and accurate records.

* Be proactive in the monitoring and analysis of quotation progress, ascertaining the reason if an order is not placed.

* Process all orders in a timely and efficient manner

* Maintain regular contact and a high level of service with existing customers. Look for ways to develop the portfolio of products they purchase.

* Deal with all customer complaints in a friendly and helpful manner.

* Participate in meetings, conferences, and project team activities.

* Establish and maintain effective working relationships with co-workers, supervisors and the general public.

You will follow order from onset to delivery, liaise with the costings team, have an understanding of manufacturing BOM’s and be from a manufacturing background.

You will deal with customers from around the world and have a good geographical knowledge.

While training, you will be on site 5 days a week, 8.30am to 5.00pm., you will then have flexibility on your working times and arrangements.

This vacancy is being advertised by AMF Recruitment Ltd, a specialist recruitment business supporting the manufacturing industry

 

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