Lead User Researcher

  • Permanent
  • London
  • Posted 2 weeks ago

Home Office

Home Office

Lead User Researcher – Grade 6

£68,699 to £75,566



We’re looking for a passionate user researcher with proven leadership experience who is looking to take the next step in an exciting and dynamic part of the Home Office. The Home Office has one of the most challenging and important jobs in Government: to keep UK safe and secure.  Our Police and Public Protection Technology Portfolio (PPPT) is a broad and complex portfolio of national systems and core technology platforms that are enabling modern law enforcement and establishing a more joined-up working across the 43 police forces of England and Wales.

The Home Office has an excellent reputation for user-centred research and design, driven by a 200-strong community of committed professionals. This role is based in the Centre for Digital Design, which is particularly renowned for its user centred design values and leading the shaping and implementation of Product Centricity.


The role

As an expert practitioner in user research, you’ll take on a key leadership role in our organisational transformation, working across five Technology law enforcement delivery programmes to embed best practice and product centricity. In particular, you will take responsibility for establishing and growing a user research community across PPPT, learning from and sharing best practice across wider government.

Working with both the Head of the Centre for Digital Design and the Head of User Research, you will help to define the strategic direction of user research. This role needs someone who has an ambition to grow and develop a wide range of user researchers across a new and challenging areas of the organisation. You will be researching with and alongside our policing partners and wider enforcement community where you will drive world class national law enforcement products and services to protect and safeguard the public.

Establishing partnerships with policing and other stakeholders, including external agencies, is a key priority.

Being part of this team you will receive benefits and a package as part of this role which includes flexible working, a generous pension, training and being part of a strong and well established user centred design community of like-minded professionals working across the organisation. Here you will find a supportive and encouraging group to share ideas or discuss challenges you are facing in your day to day.

About you

Passionate about user-centred design and with a wealth of experiences to align with the complex needs of law enforcement, you’ll be ready to take an empathic, considered and iterative approach to delivery. Deep insights into organisational strategy and transformation are desired. With strong communication skills, you’ll be an inspirational champion of user-centric culture. You’ll ideally have a degree in HCI, cognitive psychology, anthropology, sociology or computer science. The ability to work across multiple projects and adapt to changing priorities is essential.


To discover more and apply, please visit the Civil Service Jobs website.

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