Overview: Lead UC Engineer job vacancy in Birmingham recruiting now
Location: Birmingham, United Kingdom
Employment Type: Permanent
Lead UC Engineer – 60,000 + On call + Overtime – Unified Communications – UC – OpenScape – 4k – 4000 – Voice
Role: Lead Unified Comms Engineer
Industry: Telco MSP
Are you a UC Engineer looking for the next step your career?
Do you want the opportunity to work for a leading Telco business?
Do you have a specialised skill set focused around UC Voice?
Then this may be the job for you!
Concept IT are looking for a Lead Unified Comms Engineer to work for a busy MSP based in Blackburn. My client provides a IT Telco solutions to customers all over the UK and due to a sustained period of growth are looking to expand their teams.
To provide the lead technical role in the configuration and installation of UC and CC solutions to a wide range of customers.
Provide expert deployment of complex implementation and migration projects, employing the latest technologies, ensuring they are fully commissioned, tested, and documented, on time, and to budget.
Maximize customer network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with customers on network optimization.
Review and understand the high level design document and scope of work, and translate into a low level design document with corresponding configuration and testing documentation to meet the customer requirements.
Consider the support requirements of all deployments, and work closely with the support team to design, implement, and document the solution in accordance with the support team guidelines.
Provide excellent service delivery to all customers, both internal and external.
Perform all configuration to the manufacturer anbest practice guidelines.
Liaise with vendors and other IT personnel for problem resolution
Often required to take ownership of complex situations when working on live customer networks
Be part of a weekly standby rota paid as an on-call allowance, with overtime payable for any work completed outside of normal working hours. The standby regularity is dependent on the team size, but is typically between 1 in 4 weeks and 1 in 8 weeks.
Where required, provide either desk based support cover or onsite support cover to customers in accordance with the support teams processes and guidelines.
QUALIFICATIONS / ACCREDITATIONS
· Proven hands-on working knowledge of technical solution implementation
· Thorough knowledge of UC and CC portfolio
· Deep understanding of networking protocols
This role is an immediate hire, so please if you or anyone you may know is interested please send an updated CV to Jack Bannister at concept resourcing,
UC – UNIFIED – COMMS – COMMUNICATIONS – VOIP – OPENSCAPE – VOICE – 4K – 4000
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