Junior 1st Line Support Field Engineer | SER Limited

SER Limited

Job Title: Junior 1st Line Support Field Engineer
Employer: SER Limited
Location: Birmingham, United Kingdom
Employment Type: Permanent
Reference Number: 23643_221651827


Job Details:

Junior 1st Line IT Support Field Engineer
22k-25k dependant on experience 20 days plus bank holidays, on site parking and work van provided, standard pension. Office/Field based role. Company Phone and Laptop.

A wonderful opportunity has arisen at a leading provider of IT, Telephony, Cyber security and Cloud-Based solutions on a full time basis.

Based in the heart of Birmingham, you will be tasked with a wide range of Responsibilities within the role.

  • As their field engineer/1st Support Engineer, your focus will be to build and maintain efficient computer systems and networks
  • Setting up workstations with computers and relevant peripheral devices (e.g. routers, printers)
  • Checking computer hardware (e.g. HDD, mice, keyboards) functionality
  • Installing and configuring appropriate software and functions
  • Running scripts and automation tasks
  • Ensuring the security and privacy of networks and computer systems
  • Supporting customers with the use of new software and computer equipment
  • Organising and scheduling upgrades and maintenance
  • Maintaining records of repairs, fixes and maintenance schedule
  • Providing onsite and face-to-face support to customers
  • Performing troubleshoots to diagnose and resolve problems (e.g. repairing, replacing parts, debugging)

Required Experience:

  • Proven experience working as an IT Technician or in a relevant position
  • 1+ years experience in a commercial field
  • Degree in computer science, engineering or a relevant field (advantageous but not essential)
  • Certification as IT Technician, e.g. CompTIA A+, Microsoft Certified IT Professional (advantageous but not essential)
  • Full UK Driving License (preferably also with a car)

Required Skills:

  • Enthusiastic attitude and ethos to work and enjoys working in IT
  • Aptitude for troubleshooting, diagnostic and problem-solving
  • Excellent communication skills
  • Strong attention to detail
  • Outstanding organisational and time management skills
  • Comprehensive understanding of the following: computer software and hardware, diverse computer operating systems and networks and a variety of internet applications
  • Knowledge of Internet security and data privacy principles



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