IT Technician / 1st and 2nd Line Support Technician | Loreto College

Loreto College

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Job Title: IT Technician / 1st and 2nd Line Support Technician
Employer: Loreto College
Location: Not Specified, United Kingdom
Employment Type: Permanent
Reference Number: 220615079


Job Details:

Job Title: IT Technician / 1st and 2nd Line Support Technician

Location: Hulme, Manchester

Salary: 25,276 – 26,927 per annum

Job Type: Permanent, Full Time

Closing Date: Monday 27th November 2023

The College has a large and varied IT estate, including windows desktops, iMacs, wi-fi etc. We are seeking to appoint an IT Technician to support the staff and students in taking full advantage of IT available. The applicant must have a real interest and natural enthusiasm for working within IT, with an awareness of developments in computer technology.

Main Duties and Responsibilities:


  • First and second line support for staff and student enquiries by logging, resolving and escalating IT support issues
  • Support all IT equipment within the college including peripherals such as AV devices, printers, telephony, door access and CCTV
  • Install, configure and troubleshoot hardware and software issues
  • Use the college service desk to record issues and solutions
  • Use of Active Directory for account management
  • Provide IT support for college events including events out of usual college hours
  • Logging, tracking and inventory of IT Assets and licenses
  • Write and maintain system documentation
  • Package software for deployment
  • To prioritise tasks appropriately in the absence of any other instructions from line management
  • To undertake any other duties the Principal or designated alternate may reasonably direct from time to time within the context of the Loreto College contract
  • Assist in other areas of the IT network as required:
    • monitor/maintain web filtering & security devices, procure equipment
    • Physical installation and patching of IT equipment, e.g. swapping desktop computers, provision of laptops
  • To liaise with external support providers to resolve issues as required
  • To ensure familiarity with the Cross-College IT (CCIT) team’s aims and objectives
  • On occasion the successful candidate will be required to support college events out of college hours and potentially provide support in case of system failure.


  • To complete new staff induction activities as directed by the Learning & Development Manager and other College leaders

Deployment of Staff:

  • To ensure that appropriate arrangements are made when absent, informing HR and reception and working with the line manager.
  • All CCIT employees have a specific and explicit duty to inform the Senior Management if they are or become concerned that poor or inappropriate practice or procedures threaten the safety or integrity of all or any part of the IT service, software, hardware or data

Quality Assurance:

  • To ensure the effective operation of quality assurance systems communications
  • To liaise with relevant external bodies as appropriate

Marketing and Liaison:

  • To contribute to the College liaison and marketing activities
  • To link with external agencies as appropriate

Management of Resources:

  • To contribute to the College liaison and marketing activities
  • To contribute to the maintenance of an attractive working environment in the IT areas and any other rooms used

About you:

Experience (Desirable):

  • Over 2 years’ experience of providing desktop, server and network support & development in a working environment
  • Experience of working in an educational establishment

Skills and Knowledge:

  • Experience of supporting all core desktop and server technologies used at Loreto College in a working environment. Including: Windows 10, Windows Server 2016 (and newer), Exchange 2016, Active Directory, DNS, DHCP. Microsoft 365 technologies – Intune, Microsoft Teams, SharePoint, OneDrive etc
  • High level of literacy/communication skills, capable of independently producing documentation written to a high, professional standard
  • Excellent fault finding and diagnostic skills
  • Excellent organisational and administrative skills


  • Possession of one or more relevant IT qualifications (Desirable)
  • A relevant degree level qualification or equivalent experience (Desirable)

Please click on the APPLY button to be sent further information on how to apply for this role.

Candidates with the relevant experience or job titles of: Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.



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