IT Technical Support Engineer/Desktop Support Analyst job vacancy

DGH Recruitment Ltd.

Overview: IT Technical Support Engineer/Desktop Support Analyst job vacancy in Somerset recruiting now

Ref: JS-12345/LM
Employer: DGH Recruitment Ltd.
Location: Somerset, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

IT Technical Support Engineer/Desktop Support Analyst

A fantastic opportunity has arisen for a IT Technical Support Engineer/Desktop Support Analyst to join our Bristol based real estate client on a permanent basis.

IT Technical Support Engineer/Desktop Support Analyst

The role:

You will have a strong technical understanding of networking, infrastructure and application. Responsible for providing infrastructure and technical support.

Provide the day to day support of the IT Technical support team to ensure it provides an effective and efficient IT support service to Savills and exceeds their expectations.

IT Technical Support Engineer/Desktop Support Analyst

Key responsibilities:

* Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA)
* Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes
* Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner
* A strong IT Service management background, managing and measuring ITIL processes such as SLA’s, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting.
* Working closely with Service desk team leader, Application support and the infrastructure teams

IT Technical Support Engineer/Desktop Support Analyst

Knowledge/experience required

* Office 365 – advanced level
* Microsoft Active Directory administration
* Exchange/O365 administration
* Advanced knowledge of ADSL and WiFi technologies
* Advanced knowledge of iOS and Android devices & Microsoft InTune MDM
* Knowledge of networking concepts
* Knowledge of building PC’s and troubleshooting support issues
* Knowledge of audio visual equipment and solutions including Logitech hardware
* Citrix 7.x
* Windows 10 Desktop
* SCCM

IT Technical Support Engineer/Desktop Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

 

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