IT Support Team Lead | Reed Technology

Reed Technology

Job Title: IT Support Team Lead
Employer: Reed Technology
Location: Tyne And Wear, United Kingdom
Employment Type: Permanent
Reference Number: 221337963


Job Details:

A local business is looking for an IT Support Team Lead to be a technical SME alongside managing and mentoring a small service desk. Working within the IT Team, you will ensure effective service delivery ensuring the security and availability of business systems, network infrastructure and the Office365/Azure platform. You will lead a user-focused service desk whilst monitoring and maintaining systems and networks. This will include configuring, installing, and supporting all IT systems, diagnosing hardware and software faults and solving technical and application problems.

You will have experience in service desk management (Ideally aligned to ITIL best practices), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous service improvement and contribute to the successful delivery of IT projects and overall IT Strategy.

Experience and knowledge required:

  • Experience as a senior service desk technician, mentoring and advising other members of the team.
  • Experience improving service desk SLA’s and efficiencies across the desk
  • Experience of supporting generic software packages
  • Experience of PC and Server support, including Windows Client and Server Operating systems. Windows 10/11/Server 2016/2019
  • Experience of Microsoft Exchange, including Exchange Online, Active Directory, Group Policy, DNS, DHCP etc.
  • Experience of end-user hardware including PCs, laptops, printers etc.
  • Excellent technical diagnostic and problem-solving ability
  • Drivers Licence

Benefits include:

  • 25 days per year plus bank holidays (Increasing up to 30 days with five years’ service)
  • Up to 13 ‘flexi days’ per annum
  • Flexible working from 7am – 7pm
  • Employer pension contribution up to 8%
  • Company sick pay scheme
  • Family friendly policies with company pay schemes
  • Induction programme and ongoing personal development
  • Corporate Performance Bonus scheme
  • Staff Savings Scheme
  • Simply Health Plan (after 3 years’ service)
  • Employee Assistance Programme
  • Long service awards
  • And more!

36.5 Hours/ Hybrid Working/ Permanent/ Newcastle upon Tyne

Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn “Hayley Bee



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