IT Support Officer job vacancy

Chase and Holland Recruitment Ltd

Overview: IT Support Officer job vacancy in Derbyshire recruiting now

Ref: 3162768f-e7f8-4ce0-b6d4-5f8309eed9ae
Employer: Chase and Holland Recruitment Ltd
Location: Derbyshire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

IT Support Officer – Chesterfield- Up to £25,000 (Experience depending)Chase & Holland are looking for an IT Support Officer who is looking for a new challenge. This role would be a great fit for someone with previous experience in IT who enjoys building strong relationships with both clients and fellow colleagues. This role will report to the Head of IT and will offer a great salary and a range of benefits to the right candidate.Package & Benefits:

  • Up to £25,000 per annum
  • 28 days holidays (Inclusive of Bank Holidays)
  • Entry into the pension scheme
  • Staff discount
  • Death in Service

IT Support Officer Responsibilities:

  • You will act as the first point of contact for users seeking technical assistance
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • As a confident communicator you will walk the customer through the problem-solving process to ensure in the right outcome for all
  • When needed direct any unresolved issues to the next level of support personnel
  • To determine the best solution based on the issue and details provided by customers
  • Record events and problems and their resolution

Hours:Full-time, Monday to Friday. Alternate Saturdays (5 hours) – 45 hours.Required Skills & Experience:

  • This role would suit someone who has a genuine interest in IT and is happy to deliver a high standard of customer service
  • Good knowledge of ERPs, preferably MAM
  • Good knowledge of Microsoft 365
  • Basic understanding of networks and networked printers
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues in a structured manner
  • Proficient in English with excellent communication skills
  • Technical knowledge of computer and an interest in IT equipment
  • Full, valid driving license

If you are interested in finding out about this exciting IT Support Officer opportunity, please click apply now .Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.

 

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