IT Support Engineer job vacancy

Proactive Appointments

Overview: IT Support Engineer job vacancy in Derbyshire recruiting now

Ref: JS18424JS
Employer: Proactive Appointments
Location: Derbyshire, United Kingdom
Employment Type: Permanent

Job Details:

IT Support Engineer

Our client who are part of a global organisation who are involved in production, manufacturing and recycling have an exciting opportunity for an IT Support Engineer to join their team based in Matlock.

You will provide experienced IT technical support and resolve complex support requests in the IT helpdesk from users & clients for our user base. You will also be responsible for the ongoing management and maintenance of the core business infrastructure, including application, operating system and security patching. Ensure all technical documentation and the IT asset register are consistently accurate and up to date. This entails working both at a local level as well as part of a global IT team.

Role responsibilities:

  • Provide full hardware and software support to users at Matlock and interface with IT support team at other UK sites
  • Providing support and maintenance for all IT equipment, telephone systems and networked devices including mobile phones
  • Support local PC users and manage upgrades where required
  • Provide cover (and flexibility to attend out of hours as required) for disruptions to business-critical processes, disaster recovery and assist in the development of future disaster recovery and business continuity strategy.
  • Manage general software updates, review software applications for updated releases and implement new releases where appropriate.
  • Maintaining and managing supplier relationships and invoices
  • Providing 1st and 2nd line support for all IT issues
  • Facilitating the smooth running of production IT equipment

Skills required:

  • Microsoft based operating system environments and applications.
  • Office 365 & MS Teams
  • Sophos AV
  • Cisco VPN
  • ServiceNow helpdesk system
  • VM server base & cloud-based systems
  • Network & infrastructure
  • Site CCTV system
  • Production systems
  • SAP experience – desirable

IT Support Engineer

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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