IT Support Analyst job vacancy

Michael Page Technology

Overview: IT Support Analyst job vacancy in Dunbartonshire recruiting now

Ref: JS-JN -012021-2000860
Employer: Michael Page Technology
Location: Dunbartonshire, United Kingdom
Employment Type: Permanent

Job Details:

My client are looking for a 2nd Line Support Engineer to join their business.

Client Details

My client are a global logistics business.


  • Troubleshoot, Problem Solve and fix and resolve IT issues efficiently and effectively
  • Build, service and maintain networks including site visits when required for build, refresh and out of management tasks
  • Provide good customer service to our user base through telephone,email and remote communications
  • Ensure IT Support processes are followed and documented
  • Ensure that the asset database is maintained at all times
  • Responsible for installing authorised software on desktops/laptops as required
  • Responsible for supporting issues with IT equipment including scanners and printers
  • Working closely with stakeholders in the business to improve customer relations and technical support
  • Where required to do so supervise/mentor junior IT support technicians as required


  • Minimum of 1 year’s experience providing 1st or 2nd Line Support
  • Advantageous to have experience supporting PC hardware, printers, scanners, peripherals and mobile devices
  • Desirable to have Degree or HNC/HND in IT or related subjects
  • Must have drivers license – Willing to travel to different sites
  • Experience of MS Office including Office 365
  • Knowledge of Windows 7 & 10
  • Active Directory Administration

Job Offer

  • Salary paying up to £24,000
  • Opportunity to travel globally
  • Excellent training and career progression
  • Great benefits package



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