IT Service Desk Analyst job vacancy

BOEING

Overview: IT Service Desk Analyst job vacancy in Dorset recruiting now

Ref: ac13d4949764
Employer: BOEING
Location: Dorset, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We re committed to fostering an environment for every teammate that s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you ll learn and grow, contributing to work that shapes the world. Find your future with us

We’re looking to hire a talented Customer Service specialist to join out IT Service Desk Team which provides first line IT Support to end users across the business

Previous IT experience is NOT essential, as full training will be provided

We are more interested in candidates with a genuine passion for providing outstanding customer service

The position is located in Bristol or Milton Keynes, UK and will be expected to work across a 7x24x365 day shift pattern. (The role is to cover 5 days per week and will involve some weekend working on a rota basis.)

Key responsibilities include:

  • Work with the user over the telephone, direct PC to PC connection or via email to resolve problems with IT service issues
  • Ensure that requests for assistance are responded to in a timely manner according to agreed SLA s
  • Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
  • Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams
  • Ensure full adherence to escalation procedures in Incident, Problem & Change Management.
  • Take ownership of escalations when asked, deliver solutions
  • Seek to improve process & procedures

Required:

  • Customer Service experience (IT Service Desk training will be provided)
  • A willingness to work a day shift pattern, some weekend working on a rota.

Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

 

NOTE TO JOB SEEKERS

Apply for this IT Service Desk Analyst job vacancy via Bubble Jobs today.  You can find other jobs like this IT Service Desk Analyst job vacancy in Dorset with our simple job search feature. As well as advertising vacancies like this IT Service Desk Analyst job vacancy, Bubble Jobs specialises in advertising web jobs, digital jobs, tech jobs and other specialist jobs for a wide range of employers and recruiters. If you’re looking for career advice or job searching tips, then make sure you check out our blog which is updated regularly with useful advice and resources.  Don’t forget to follow us on Twitter to get the latest job updates and addition career related news and posts. Thanks for using Bubble Jobs and good luck with your job search.

Close Bitnami banner
Bitnami