IT Service Delivery Analyst job vacancy

360 Recruitment Consultancy Ltd

Overview: IT Service Delivery Analyst job vacancy in Yorkshire recruiting now

Ref: e216ee75-686a-455a-a9dd-bfd561764cae
Employer: 360 Recruitment Consultancy Ltd
Location: Yorkshire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

IT Service Delivery Analyst to join one of the fastest-growing IT Managed Service Provider in the UK.

Role:IT Service Delivery AnalystSalary:Up to £27,000 + Benefits Permanent Role:Full Time – Permanent

Location:Office based in Wakefield and Remote workingAbout the Role: Proactively supporting the Service Delivery Management group function.

Main Responsibilities:

  • Produce content for all service reviews and improvement initiatives, either directly for the customer or in support of the wider group Service Delivery Management Team.
  • Interface for customers without a defined SDM
  • Update the Risk Register for aligned customers.
  • Give Insight through a detailed process, quality, and performance data analysis by means of statistical tools (e.g. Service Now, Power BI)
  • Support implementation of automation within Service Delivery Management (e.g., Chatbot, selfheal automation mechanism).
  • Flexible to work On-Call during weekends as part of business requirement
  • End to End Governance on Service Delivery Management reporting and deliver Monthly / Periodic Service review reports as per request from SDM / Customer focal points.

Experience:

  • Experience in an IT function, which is desirable in service quality management reporting and data analysis.
  • Understanding the ITIL framework and ITIL Foundation qualification is desirable.
  • Use of the following tools to enable effective Service Delivery Management: Power BI, ServiceNow ITSM or CSM or similar product;
  • Experience with BI solutions and requirement capture
  • Experience with Chatbot or Virtual Agent operation
  • Competent in the use of Office Productivity Suites – especially MS Excel, PowerPoint & Visio.
  • Support the journey on automation and service integration for Group Services.
  • Self-motivated individual with excellent interpersonal, communication and influencing skills.
  • Manage customer escalations

If the role of IT Service Delivery Analyst is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

 

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