IT Helpdesk Technician | Extension Recruitment

Extension Recruitment

Job Title: IT Helpdesk Technician
Employer: Extension Recruitment
Location: Tyne And Wear, United Kingdom
Employment Type: Permanent
Reference Number: 23643_221638963


Job Details:

Our client, a leading OEM manufacturer, is looking for an IT Technician to join their team on a full-time, permanent basis.

This role offers the opportunity to work in a global team. With sole responsibility for several EU sites, this role will encounter a broad spectrum of tasks and trouble shooting scenarios. Reporting into the US team, you will also have support in the UK, however will be given the autonomy to work independently allowing you to apply your skills and expertise to a variety of businesses systems. This blend of support and freedom fosters an environment where innovation thrives and where your contributions truly make a difference.

Culture and Company:

Our client is a leading OEM manufacturer based in the North East. They are a well-established business, offering a fantastic working environment with an inclusive and supportive culture.

This role will be based in their facility in Washington.

The IT Technician Role

As IT Technician, your primary focus will be on troubleshooting technical issues specialising in resolving often complex technical support issues, such as diagnosing and repairing hardware-related problems and/or in-depth troubleshooting network configurations.

Other responsibilities will include:

  • Monitor and maintain computer systems and networks.
  • Provide support in a face-to-face capacity, over the phone or via remote desktop software.
  • Helping staff or clients set up systems or resolve issues.
  • Maintain accurate notes and issue statuses within the ticketing system.
  • Guide users through troubleshooting steps and provide clear instructions to resolve technical issues.

About You

This is a fantastic opportunity for an IT Technician who enjoys problem solving, critical thinking to support staff or clients set up systems or resolve issues. This role would suit an experienced and confident 2nd line support technician with at least 3 years of experience in help desk support.

Other requirements include:

  • Excellent interpersonal and customer service skills,
  • Proficiency in problem-solving and critical thinking
  • Ability to swiftly diagnose and resolve technical issues
  • Eagerness and aptitude for learning new technologies and seamlessly integrating them into existing systems.
  • Proven experience in a customer support role, preferably in an IT service desk environment.
  • Proficient in workload management using ticketing systems

We are interested in hearing from people with the following job titles:

  • 2nd Line Support
  • Tier 2 Helpdesk Technician
  • ICT Technician
  • IT Technician

Thank you for your application!

We are currently recruiting for a wide range of roles within the Engineering & Manufacturing sectors.

Do you know someone who may be interested in a new role? We are passionate about finding long-term careers based on your values, personality and career goals. If you know someone who may be interested in exploring a new career, we have a referral scheme offering you the chance of a £100 amazon voucher (T&C s apply).

Due to the high number of applicants unfortunately we are unable to respond to every candidate. If you have not heard from us within 30 days of your submission, we are sorry to inform you that your application has been unsuccessful.




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