IT Customer Services Manager job vacancy

Confidential

Overview: IT Customer Services Manager job vacancy in Oxfordshire recruiting now

Ref: 216746835
Employer: Confidential
Location: Oxfordshire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

We have a very exciting opportunity for an IT Customer Services Manager to join our client who is a fast-growing and innovative IT business in Witney.

As IT Customer Services Manager you will be involved with providing first-class customer service as well as managing and nurturing the Technical Support Team.

Benefits include:

25 days holiday + bank holidays
Life Assurance X4
50% discount on Gym membership
Private Health Care
Key Responsibilities include:

Ensure the smooth running of the support process and team
Liaise with relevant technical managers for resourcing
Managing daily resource requirements
Customer feedback/ survey processing and development
Onboarding of new support staff
Internal support process improvements
Reporting and analysis of support metrics
The ideal Customer Services Manager will have an IT background and experience working within a busy helpdesk environment.

We are looking for an individual who is a strong communicator, can manage conflict and can lead and manage a team successfully.

For more information and to apply, get in touch with our Witney branch or click ‘Apply Now’ to submit your application.
We wish you the best of luck in your job search!
If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website

 

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