IT Account Executive job vacancy


Overview: IT Account Executive job vacancy in Surrey recruiting now

Ref: 216883059
Employer: Confidential
Location: Surrey, United Kingdom
Employment Type: Permanent

Job Details:

We are looking to recruit an Account Executive to work with the Account Management team and alongside the Web Content/Digital Development teams to deliver on operational requests and functionality of the systems for which you will be responsible.

Responsibilities and Accountabilities:

* Continue maintenance and development of the organisational knowledgebase.

* Apply knowledge of the Front-End use of applications to meet Business requirements and act as beacons for the embrace and application of technology across the Group businesses.

* Provide support for Application issues and queries.

* Provide cover to the Account Managers in managing Digital Marketing and other website requests.

* End user engagement via emails, phone and Teams meetings.

* Identify manual business processes and recommend automated solutions.

* Document processes for the wider use of the team.

* Maintain and support the Digital BAU application stack.

* Support the transition of applications into live service.

* Keep abreast of emerging releases and become a beacon for expert knowledge within the Group.

* Help users understand the functionality available in the Digital applications deployed across the Group.

* Create reports on the performance and uptake of the relevant applications to Head of Digital and the business.

* Participation and presentation in client facing meetings.

* Such other responsibilities as the Company may from time to time require.

Technical Competencies:

* Experience of working with bespoke applications.

* Experience of working alongside Development, Web Content, and client facing teams.

* Knowledge of MS SharePoint & Experience, Dynamics 365 and working within an Agile environment.

Person Specification:

* Knowledge of Databases.

* Technical Support for back office application Software.

* Strong knowledge of Microsoft Office.

* Experience in trouble shooting user issues.

* Organised with great attention to detail and excellent time management & prioritisation skills.

* Ability to prepare and write documentation such as practical guides for our clients.

* Strong communication skills in writing, in person and over the telephone.

* A great team player with the ability to work on own initiative.

* Ability to take and provide constructive feedback



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