Overview: Information & Sales Assistant job vacancy in Birmingham recruiting now
Employer: Birmingham Hippodrome
Location: Birmingham, United Kingdom
Employment Type: Permanent
Information & Sales Assistant £21,665 (£11.11 per hour) 37.5 hours per week annualised Birmingham B5 4TB About Us As a proud, independent charity we are on a mission to enrich the cultural life of the region and our vision is clear; we are creating a world-class cultural scene for our region with Birmingham Hippodrome firmly centre stage. The strength of Birmingham Hippodrome comes from our people; real people with their own thoughts, beliefs, cultures and identities that bring their unique perspective and experiences to our team. We are committed to placing inclusion at the heart of all we do, making it central to our decision making. We are breaking down barriers and building relationships for us to become a more equitable place for audiences, artists, participants, and our own teams. We do not, and will not, tolerate discrimination of any kind. We are looking for people to join us on this journey at a pivotal time in our evolution; recognising our people and network of talented freelancers and volunteers are core to the growth and success of the organisation. The future of Birmingham Hippodrome is you. About The Role Working as part of our friendly customer facing team, you will ensure everyone is welcome by providing excellent service standards over the phone in our Information & Sales department as well as face to face on our front desk. This will involve handling customer enquiries and providing accurate information about our exciting events, performances and activities. You will also identify opportunities to recommend, upsell and promote our services and any offers or promotions. This role is all about delivering a great service, ensuring things run smoothly and visitors leave wanting to come back for more. You must have experience of working with customers. You will be used to operating computerised systems, handling cash and overseeing simple financial processes. You’ll need good levels of numeracy and literacy and have flexible approach to work. As well as good time keeping and communication skills, you’ll also understand the importance of good presentation and excellent customer service. If you want to be part of an organisation that will invest in you and give you the opportunity to develop, you can enjoy a new stage for your skills by visiting the recruitment page on our website and applying online. Recognising under-representation in our workforce of Black, Asian and global majority people, and those with disabilities, we particularly welcome applicants from those backgrounds, identities and experiences.
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