Global Account Director | CommerceIQ


Job Title: Global Account Director
Employer: CommerceIQ
Location: London, United Kingdom
Employment Type: Permanent
Reference Number: 10826_fb986d3bc76ecea2efc99cb69623903c


Job Details:

This position can be based anywhere in the UK.

The Role:

We are currently seeking a Global Account Director to join our growing Sales team.

As a Global Account Director, you will be responsible for managing and nurturing relationships with key clients on a global scale. This strategic role involves understanding clients’ business objectives, ensuring the delivery of high-quality products or services, and driving revenue growth. The Global Account Director serves as the primary point of contact between the organization and key clients, aiming to foster long-term partnerships and maximize client satisfaction. In addition to managing key clients, you will be responsible for driving up-sell/cross-sell opportunities.

What You’ll Do:

  • Client Relationship Management:
    • Develop and maintain strong relationships with key clients
    • Act as the primary point of contact for client inquiries, concerns, and strategic discussions
    • Understand clients’ business goals, challenges, and industry trends to align services and solutions accordingly
  • Strategic Account Planning:
    • Develop and maintain comprehensive account plans outlining short and long-term objectives
    • Collaborate with cross-functional teams (Customer Success, Solutions Consulting, Product, Operations and Finance) to ensure alignment with clients’ needs and expectations
    • Ensure global price integrity, terms, SLAs, etc. GAD must be part of the CPQ workflow on every opportunity
  • Revenue Growth and Sales:
    • Meet or exceed revenue targets through strategic account management and upselling
    • Identify new business opportunities within existing accounts and work towards expanding the client portfolio
    • Collaborate with the sales team to develop proposals, negotiate contracts, and close deals
  • Risk Management:
    • Anticipate and address potential issues that may impact client satisfaction or project delivery
    • Proactively manage and mitigate risks, working closely with internal teams to ensure timely issue resolution
  • Communication and Reporting:
    • Provide regular updates to clients on project status, key milestones, and relevant industry developments
    • Prepare and deliver comprehensive reports on account performance, revenue forecasts, and other relevant metrics
  • Cross-Functional Collaboration:
    • Collaborate with internal departments such as Sales, Marketing, Product, and Customer Success to ensure a unified approach to client satisfaction
    • Work closely with global teams to ensure consistency in service delivery and client communication

What You’ll Bring:

  • 6+ years of Sales / Account Management experience with a track record of success selling to Enterprise clients
  • Strong understanding of the global business landscape and industry trends
  • Excellent negotiation and interpersonal skills
  • Exceptional written and oral communications skills, with a strong emphasis on active listening
  • Experience developing proposals, business cases, and other content
  • Strategic thinking and problem-solving abilities
  • Deep understanding of the way ecommerce businesses operates, and the priorities that drive decisions from the C-level in Enterprise Accounts
  • Proven success in managing relationships, from Power User up to C-level, within large enterprise organizations with many stakeholders
  • Comfortable in a fast-paced, start-up sales environment with a consistent record of beating quota
  • Ability to learn complex business concepts very quickly, define problems accurately while paying attention to detail in the solution
  • Self-driven, motivated and results-oriented
  • Experience selling into Head of Ecommerce or Marketing Leaders at consumer product manufacturers is highly preferred
  • Ability to travel internationally as needed
  • Exhibit and value all of our leadership principles, such as being Customer Obsessed, Taking Ownership and Driving Results, and Thinking Big

Benefits & Perks:

  • Highly competitive pay and benefits
  • Usual public holidays and a further 25 working days’ holidays
  • Life & family friendly working arrangements
  • Company Pension Scheme
  • Private Medical Insurance
  • Company Life insurance
  • Employee Assistance Programme

Help us build the future of ecommerce. Apply now or learn more at !

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.



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